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Resource Coordinator
1 week ago
Resource Coordinator | dnata Travel Group DubaiAt the dnata Travel Group, we represent the travel division of dnata, one of the world's largest air and travel services providers.
Part of The Emirates Group, our history is rooted in Dubai and the growth of its pioneering travel industry, evolving to consist of more than 15 leading international travel brands with coverage across the world.
We are proud to serve our global customer base as a leading, award-winning travel services provider with long-standing travel expertise, a wide range of products and services, and high standards of service and safety across all of our operations.
Our global businesses cover all aspects of the travel industry from local travel agencies, to global travel consolidators, corporate travel, sports travel, destination management and attractions, airline representation services, and more.
Provide comprehensive support to the Mission Control Team by collating and analysing information in order to produce timely reports and provide recommendations highlighting call trends and volume forecasts.
Actively be involved in the day to day operations of the Mission Control Team and proactively provide recommendations for resource requirements to ensure customer service levels are achieved across the Call Centre and retail outlets in the network.
Resource Coordinator | dnata Travel Group Dubai | Apply NowMore than 3 years in Commercial Sales.Minimum 4 – 5 years resource planning experience preferably within a contact centre.
QualificationDegree or Honours (12+3 or equivalent).Knowledge / SkillsWorking knowledge of contact centre procedures and methodology.
Strong analytical ability and diagnostic and problem solving skills.
Ability to communicate and negotiate effectively.
PC based skills to operate Windows package such as Microsoft Word/ Excel/ E-mail.
Genesys experience, while not essential, would be desirableDon't miss out on this exciting opportunity – apply now at
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