Customer Engagement Director

2 weeks ago


Dubai, Dubai, United Arab Emirates Kitopi Mea Full time
The job posting is outdated and position may be filled
Job Alert You will be updated with latest job alerts via email
Valid email field required
Send jobs
Job Alert You will be updated with latest job alerts via email
Valid email field required
Send jobs

Responsibilities:

  • Create plans to reduce order compensations and refunds through root cause analysis and resolution. Create a user toolkit to quantity, classify and instantly resolve customer issues.
  • Set up strategies to review and improve the experience of highly defected orders. Set up a defect orders monitoring and resolution process.
  • Set up campaigns for subscription and meal plan business to increase per user revenue, improve renewal rate and reduce churn.
  • Lead the requirements and implementation of the CRM system. Set up flags, triggers and functionalities based on customer behavior and journey data points.
  • Set up a next best action strategy to increase revenue and reduce churn.
  • To be responsible for setting up a business wide customer engagement strategy, creating customer wow moments to improve NPS, CSAT and churn scores.
  • Create customer profiling and customer segmentation for Kitopi's customer base.
  • Create targeted campaigns based on data to upsell and cross sell across brands.
  • Work with data science team to create a churn prediction model. Set up strategies to reduce churn through proactive and reactive retention activities.

Disclaimer:
is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.

We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party.

If you suspect fraud or malpractice, please contact us via contact us page.
Mobile number required
Country code required
Select the problem
It's offensive or discriminatory
Fake Job, Asking for money
Company, location or job details are inaccurate
It's an advertisement
Other
Select minimum one category
Minimum 20 characters required
About Dr.

Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent.

Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.Customize Consent Preferences
Always Active
AnalyticsAdvertisement#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Novo Nordisk Full time

    Description:You will drive the overall Customer Engagement strategy & experience. It is expected that you will co-lead the implementation and execution of the Future Frontline Commercial Engagement strategy with a full orchestration of Sales Excellence, Business Insights, MCE & Data Analytics across APAC Region.Job Responsibilities:Overseeing the development...


  • Dubai, Dubai, United Arab Emirates Kitopi Mea Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Responsibilities:• Create plans to reduce order compensations and refunds through root cause...


  • Dubai, Dubai, United Arab Emirates Engagement Factory Full time

    Company DescriptionEngagement Factory/Blend360 is a fast-growing European marketing science and analytics company. We offer you the opportunity to work in an innovative scale-up culture where everything you do matters. With world-class capabilities, solutions, and an incredible service, Engagement Factory/Blend360 strives to help large EMEA B2B and B2C...

  • Engagement Director

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Careem Company Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobsAssisting customers to implement and access company services.Scheduling and preparing quarterly reviews...


  • Dubai, Dubai, United Arab Emirates Roche Full time

    Customer Engagement Coordinator | Roche DubaiRoche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people's lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in...


  • Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    We are hiring a Customer Relations Director (Real Estate) in Dubai, UAE Our client is a leading real estate development company with a commitment to exceptional customer service and building lasting relationships. As the Customer Relations Director, you will be responsible for overseeing the customer relations department, managing inquiries, resolving issues...


  • Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    We are hiring a Customer Relations Director (Real Estate) in Dubai, UAE Our client is a leading real estate development company with a commitment to exceptional customer service and building lasting relationships. As the Customer Relations Director, you will be responsible for overseeing the customer relations department, managing inquiries, resolving issues...


  • Dubai, Dubai, United Arab Emirates flydubai Full time

    1- Coordinator – Customer EngagementJob: Full TimeLocation: Dubai, UAEJob Responsibilities:Responds to interactions and engagements with customers and third parties in real time in the digital customer communications channels. Acts as a liaison in this space across all digital channels; participates in conversations, answers questions, offers solutions to...


  • Dubai, Dubai, United Arab Emirates Hewlett Packard Enterprise Full time

    Customer Engagement AdvisorThis role has been designated as 'Office', which means you will primarily work from an HPE office.**_Job Family Definition:_**_ Management Level Definition:__ Responsibilities: _ Design and manage customized customer experiences and briefings. Identify and secure appropriate discussion leaders for transactional level briefings....

  • Dubai

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Group HR Director PIPECARE Group Full time

    Group HR Director PIPECARE Group · DubaiPIPECARE GROUP is a global leader in providing pipeline integrity solutions. Our headquarters are in Switzerland, and we've performed work for customers in over 70 countries around the globe.The Group Human Resource Director (HRD) will have an overall responsibility for development and implementation of human...


  • Dubai, Dubai, United Arab Emirates Maersk Full time

    Customer Program Director Jobs In Dubai UAE 2023 | MaerskFor More Top Organization Jobs Click HereA.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple...

  • Mission Director

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Atlassian Full time

    Mission Director | Atlassian DubaiWe're a team of 7000+ Atlassians supporting an international group of 250,000+ customers. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned.The Mission Director(MD) is a strategic PMO, Project management office, focusing on defining the path...


  • Dubai, Dubai, United Arab Emirates Tandem Search Full time

    Senior Director Retail Customer ExperienceThe role holder will be accountable for defining, implementing and overseeing the execution of the Retail Customer Experience Transformation strategy on behalf of the Retail Business, reporting to the Group Head of Customer Experience.The role supports the Bank's CX Transformation Programme that aims to be one of the...


  • Dubai, Dubai, United Arab Emirates InterContinental Dubai Festival City Full time

    Create and cultivate Cluster Colleague Engagement initiatives such as Winning Ways Recognition, Town Hall Meeting, Annual Colleague Party, Sports Events, Gatherings, Wellness programs, as well as updating internal colleague communication outlets ie, Plasma screens, notice boards, social media, etc.Delivering the best Guest Experience across all colleagues...

  • Associate Director

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Redington Full time

    Job DescriptionJob Title: Associate Director, (Consulting)Location: DubaiJob Purpose: Associate Director is in-charge of an Infrastructure & Datacentre BU, plays a technocommercial role for the BU and ensures successful delivery of projects to end customers. Associated Director will also monitor and manage several Senior Managers and Principal...


  • Dubai, Dubai, United Arab Emirates Realiste Full time

    Chief Sales Officer - Sales Director (Focused on Indian Market) About the Role: Realiste AI is currently looking for a skilled Sales Director to join our team, with a main emphasis on serving our Indian customers. As the Sales Director, your main responsibility will be to create effective sales strategies specifically designed for the Indian market, and to...


  • Dubai, Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    We are hiring for Customer Engagement Executive with leading property developer.Criteria:Should have Relevant experience from UAEMin 3years of relevant experienceCall monitory skillsAnalytical skillExperience in MIS,Excel,CRMSalary: AED8, AED10,000.00 per monthAbility to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work...


  • Dubai, Dubai, United Arab Emirates InterContinental Dubai Festival City Full time

    Create and cultivate Cluster Colleague Engagement initiatives such as Winning Ways Recognition, Town Hall Meeting, Annual Colleague Party, Sports Events, Gatherings, Wellness programs, as well as updating internal colleague communication outlets ie, Plasma screens, notice boards, social media, etc.Delivering the best Guest Experience across all colleagues...

  • Omnichannel Director

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Cartier Full time

    Omnichannel Director | Cartier DubaiA French luxury Maison, open-minded and curious about the world, Cartier designs timeless creations and finds beauty wherever it may lie. In tune and engaged with its time and constantly enriching its legacy, Cartier continues to expand the limits of creativity and enhance beauty with its savoir-faire.Omnichannel Director...

  • Senior Director

    2 weeks ago


    Dubai, Dubai, United Arab Emirates IFS Full time

    Job Description The Senior Director - Delivery is responsible for driving service revenues, with a focus on lifetime and recurring revenue within our Global Customer Services portfolio. Leading a team of Project & Program Managers, and Customer & Partner Success Managers. Developing a loyal and satisfied customer base to boost revenues, championing a...