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Governance and Compliance Senior Specialist
3 months ago
de son client un H tel de luxe bas Casablanca
un superviseur des soins/SPA
- Contr le la qualit des renseignements du fichier clients.
- Responsable de la pertinence des r ponses par mail/ t l phone.
- formalise et met en place le protocole daccueil.
- Forme les th rapeutes et toutes personnes du Spa en contact avec la client le.
- Responsable du taux de satisfaction, de laccueil des clients et du respect des proc dures de lh tel.
- Cr e un protocole pour le traitement des r clamations clients, et forme les th rapeutes savoir traiter une insatisfaction.- Contr le la mise en uvre des proc dures et protocoles et les met jour en cas de besoin.
- D finit les objectifs mensuels, qualitatifs et quantitatifs.
- Participe au recrutement, int gration, et supervision des th rapeutes.
- Titulaire dun dipl meen H tellerie/Tourisme/gestion
ou quivalent avec une premi re
exp rience dans un poste similaire.
- C
onnaissance des diff rents m tiers relatifs au SPA (esth tique, massages, soins...)
- B
on niveau de communication en Fran ais et anglais
Groupe RMO recrute pour le compte
de son client un H tel de luxe bas Casablanca
un superviseur des soins/SPA
Missions :
- Contr le la qualit des renseignements du fichier clients.
- Responsable de la pertinence des r ponses par mail/ t l phone.
- formalise et met en place le protocole daccueil.
- Forme les th rapeutes et toutes personnes du Spa en contact avec la client le.
- Responsable du taux de satisfaction, de laccueil des clients et du respect des proc dures de lh tel.
- Cr e un protocole pour le traitement des r clamations clients, et forme les th rapeutes savoir traiter une insatisfaction.- Contr le la mise en uvre des proc dures et protocoles et les met jour en cas de besoin.
- D finit les objectifs mensuels, qualitatifs et quantitatifs.
- Participe au recrutement, int gration, et supervision des th rapeutes.
Profil
- Titulaire dun dipl meen H tellerie/Tourisme/gestion
ou quivalent avec une premi re
exp rience dans un poste similaire.
- C
onnaissance des diff rents m tiers relatifs au SPA (esth tique, massages, soins...)
- B
on niveau de communication en Fran ais et anglais
- Titulaire d'un dipl me en H tellerie/Tourisme/gestion ou quivalent avec une premi re exp rience dans un poste similaire. - Connaissance des diff rents m tiers relatifs au SPA (esth tique, massages, soins...) - Bon niveau de communication en Fran ais et anglais#J-18808-Ljbffr