Learning Development Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates The First Group Dubai Full time
  • Provide coaching, mentoring, and feedback to managers to support their professional development and improve performance.
  • Foster a culture of continuous learning and excellence within the organization by promoting employee engagement and empowerment.
  • Develop and implement strategies to enhance employee engagement within the hotels.
  • Collaborate with management to launch DEIB (Diversity, Equity, Inclusion, and Belonging) initiatives.

Performance Measurement

  • Lead performance measurement cycle along with HODs and HR Business Partners to ensure all team players are having regular performance evaluations across the business.
  • Implement performance metrics and key performance indicators (KPIs) to measure the effectiveness of training programs and quality assurance initiatives.
  • Analyse data and generate reports to track performance trends, identify areas of strength and weakness, and make recommendations for improvement.

Compliance

  • Stay up to date with industry regulations, best practices, and emerging trends related to training and quality management in the hospitality sector.
  • Ensure compliance with all relevant health, safety, and sanitation standards, as well as company policies and procedures.
  • Bachelor's degree in hospitality management, Business Administration, or a related field.
  • Proven experience in training and quality management within the hospitality industry, with at least 2 years in a leadership role.
  • Strong understanding of hospitality operations, service standards, and customer expectations.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to develop and deliver engaging training programs that cater to diverse learning styles.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Detail-oriented with a focus on delivering high-quality results.
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