Reservations Agent Administration

2 weeks ago


Dubai, Dubai, United Arab Emirates Bellavista Apartments H.H L.L.C Full time

Job Opportunity:
Reservation Agent with Administrative Responsibilities


Responsibilities:
(BUT NOT LIMITED TO)


Guest Services and Booking Assistance:

  • Assist guests with booking inquiries and provide personalized recommendations.
  • Make reservations based on guests' preferences and budgetary constraints.
  • Check availability of accommodation and transportation for desired travel dates.
  • Provide information about local attractions and activities upon request.

Administrative Duties:

  • Upload guest details to DTCM system for regulatory compliance.
  • Maintain cash in and out sheets for financial transparency.
  • Update reservations and keep records accurate and up to date.

Sales and Promotion:

  • Upsell additional services or special packages to enhance guests' experiences.
  • Promote reservation services and communicate available deals and savings.

Customer Support:

  • Process payments securely and send confirmation details to customers.
  • Address and resolve any issues or concerns related to bookings or reservations.
  • Provide support to customers requiring changes or cancellations to their reservations.

Qualifications:

  • Experience in front desk operations, property management, concierge, or guest relations, particularly in holiday homes, is highly preferred.
  • A bachelor's degree in hotels, business, or hospitality management is advantageous.
  • Proficiency in both Arabic and English (verbal and written) is essential; knowledge of additional languages such as Russian or French is a plus.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively under mínimal supervision and prioritize tasks efficiently.

Job Details:

-
Job Type: Full-time

-
Salary: AED3, AED4,000.00 per month

Experience:

  • Reservations: 2 years (preferred)

Salary:
AED3, AED4,000.00 per month

Experience:

Holiday Homes: 2 years (required)

Expected Start Date: 01/04/2024
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