Fraud Ops Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Citigroup Inc. Full time

Fraud Ops Specialist

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

You will be joining a team of 4 within the Fraud Authorization and Detection team and it will be on a rotation shift (24/7) basis (8am-4pm / 4pm-12am / 12am-8am) covering business needs including week off and public holidays.

What you'll do

  • Perform complex fraud investigations
  • Respond to complex customer requests that may not be covered by established procedures
  • Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
  • Resolve highly complex issues directly with client, or third parties
  • Drive organizational change through innovation and process improvement, eliminating friction points for team
  • Monitor process workflow, quality, and recommend new options to enhance productivity as required
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting issues with transparency.

What we'll need from you

  • 3-5 years relevant experience
  • 2-3 years in a related to Fraud deduction and authorization role
  • Ability to process both inbound and outbound client calls
  • High attention to detail with the ability to interpret data and organize information
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment

By joining Citi Dubai, you will receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


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