Service ManagerEuropean

Date Posted: 9th May 2024

Position: Service Manager

Job Location: Sharjah UAE

Nationality: European

Exp: min 1015 years

Industry: industrial refrigeration

Job Description:

• Under general direction lead develop and coach Service Engineers to ensure that delivery execution is achieved for existing dedicated customer portfolio.
• Hybrid service sales and spare parts role (50% execution 50 % sales).
• Expected to work closely with marketing and sales engineering
• Conduct site inspections & meet with customers as needed.
• Provide technical and nontechnical customer support and training to ensure bestinclass customer experience.
• Prepares and delivers clear performance expectations performance reviews and development plans for Service Engineers
• Ensure service sales growth is maximized within existing dedicated customer portfolio through expanding the depth and breadth of offerings by using the applicable service sales process & tools
• Improve towards a bestinclass service product portfolio by giving proactive feedback about local customer expectations to divisional platforms to become together more competitive and enhance the portfolio.
• Take decisions and set align and manage targets processes standards methods and tools on each country level in own area of responsibility in alignment with the respective Area Managers.
• Develop the Service business by product implementation market development and actions that improve customer loyalty and satisfaction
• Builds and manages longterm relationships with customers. Focal point of contact for customers facility manager. Build partnering relationships with endusers
• Driving each countrys service activities allocating and prioritizing resources for the implementation of country and divisional Service strategic initiatives.
• Actively monitor market and competition trends and feedback performance of current product portfolio

Requirements:

• Technical Education within engineering is essential preferably within industrial refrigeration or Mechanical.
• Demonstrable track record within an industrial refrigeration environment.
• A technical understanding of ammonia / freon / CO2 compressors in refrigeration systems is essential.
• Broad knowledge of refrigeration industry and service products & work experience within management of a service organization.
• Deep practical knowhow of sales and service process organization methods and tools.
• Strong customer focus with the ability to create and develop customer relationships.
• Experience in an operational capacity within a customeroriented environment.
• Front line service sales and spare parts experience in operational context.
• Good interpersonal communication skills including ability to influence.
• Strong financial understanding.
• Enables teamwork engagement and involvement.
• Drives local accountability and results.
• Ability to influence and communicate at various levels both internally and externally.
• Analytical and process orientated.
• Experience and ability to demonstrate a working knowledge of backoffice processes to deliver customer satisfaction.
• Ability to deal with warranties & products.
• Experience within MENA market along with clients knowledge are preferable.
• Able to frequently travel without visa restrictions within MENA region is a must.

Salary AEDFamily Benefits

Remote Work :

No