L&d Executive

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates PULLMAN Full time

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

We are Heartists
"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Job Description Establishment Training Tools**- Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with the Director of Talent & Culture.

  • Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
  • Helps in coordinating and supports yearly performance reviews for supervisory staff together with the T&C Department.
  • Orders and organises distribution of Training Certificates.
  • Ongoing information of arising problems or conflicts within the departments on a confidential basis.
  • Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

Administration

  • Compiles course/training requirements and attendance.
  • Compiles hotel inspection reports, on the job observance.
  • Ensures proper course material and updated job descriptions for inhouse Departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
  • Counseling of supervisors/heartist in training matters (How to Train, etc.).
  • Establishes monthly training, quality, and business summary reports according to Hotel's/regional office requirements.
  • Implements Accor & Pullman Learning & Development standards
  • Coordinates updating of personal files of heartist together with the T&C Department.
  • Ensures that individual development plans are put together on an annual basis for Heads of Departments and below in the property
  • Proper Quality Reporting and action planning implementation according to time frame.

Training

  • Training of inhouse Departmental Trainers, and selecting of those to cover every required field
  • Conducts coordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
  • Ensures that departmental training schedules are established every month in advance.
  • Coordinates training activities in coordination with General Manager, HODs and Regional Team when applicable.
  • Oversees the property induction process and programmes
  • Ensures completion of all training according to the company Training Matrix
  • Evaluates and updates property training programmes and initiatives
  • Identifies strategic partners for development and delivery of training when appropriate
  • Drives elearning within the property

Quality

  • Lead planning activities for Quality
  • Lead a team of quality assurance committee that performs quality assurance checks. This includes hiring, skill development, and managing performance.
  • Setting quality assurance objectives and ensuring that targets are achieved.
  • Conduct monthly Quality Assurance meeting debate planning and action plans, and discussing the quality status quo and areas of development.
  • Monitor the guest feedback and staff performance and assess the pros and cons and assist finding keys to develop and maintain high quality.
  • Assists in new hire or recurrent training delivery as required.
  • Review Global Brand Compliance assessment and improvement reference with the hotel department heads and ensure setting and implementation of the action plans required.
  • Promote quality and performance improvement throughout the hotel.
  • Identifying relevant qualityrelated training needs and deliver training.
  • Gather relevant data and produce statistical reports in a monthly basis.
  • Conducts internal Audits and inspections to ensure standards and objectives are met
  • Coach and motivate managers and staff and display high influencing skills
  • Performs special projects and other duties as assigned by management as required.

General

  • Informs GM-HODsSupervisors regarding important events and news from within the hotel operation to avoid misunderstandings and rumors/gossip.
  • Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
  • Takes personal care of a regular exchange of technical knowhow with his/her colleagues fr

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