Assistant Chef de réception H/F

1 week ago


Dubai, Dubai, United Arab Emirates Accor Hotels Full time
de l'entrepriseL'Ibis Paris CDG Airport c'est : un hôtel flagship au cœur de la zone aéroportuaire, une clientèle aux profils variés, 772 chambres, 5 points de vente restauration et 13 salles de séminaires.Description du posteFutur(e) Assistant(e) Chef(fe) de réception, tu recherches une alternance dans le domaine de l'hôtellerie/restauration pour la rentrée 2024 ?Si tu es passionné(e) par l'univers de l'hôtellerie et du service client, si satisfaire nos clients te tiens à cœur et que tu souhaites participer à l'amélioration de la qualité de service dans notre hôtel, alors rejoins nous Tes missions :Veiller au bon déroulement du séjour clientParticiper, organiser et superviser les opérations liées à l'accueil et au départ du clientSensibiliser, animer quotidiennement et impulser une dynamique positive à l'équipe pour atteindre les objectifs qualitatifs et quantitatifs du serviceGérer les réclamations et litiges clientsAssurer le respect des procédures en matière de facturation et d'encaissementVeiller à la sécurisation du chiffre d'affaires et à la bonne gestion des caisses et des débiteursAssister le Chef de réception sur les tâches administrativesTes atouts :Capacité à travailler en équipe et à l'écouteLeadership, force de proposition et créatif(ve)Dynamique, autonome et proatif(ve)Excellent relationnel et esprit commercialMaîtrise de l'anglaisLes avantages :Parcours d'intégration au sein des différents services de l'hôtelIntégrer et apprendre les process d'un groupe hôtelier international aux multiples avantages (formation, mobilité, réductions tarifaires...)13ème mois et rémunération variable sur objectifsIntéressement et participation selon les résultatsPrise en charge du titre de transport à hauteur de 50% + parking gratuit à dispositionLa rémunération se calculera en fonction de l'âge et de l'année d'exécution du contrat.
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