Branch Manager

4 weeks ago


Dubai, United Arab Emirates Sunbulah Group Full time

Operate the day-to-day operations of thebranch by developing a sophisticated and motivated sales andservice culture to ensure that all financial and non-financialobjectives are achieved in accordance with the bank’sobjectives and requiredstandards.
Responsibilities
Planning andReporting: Prepare branch sales plan, distribute staff targets,monitor, track and analyze sales report, branch performance and goto customers to achieve assigned financial targets
Salesand Service Support: Lead and motivate branch team members toperform all sales and service related activities for existingcustomers and visitors to the branch. Ensure that all customerinquiries and service requests are processed and delivered withinthe specified time for the agreed service level; Identifyingopportunities to obtain new customers and opportunities for actualsales growth
Customer Support: Monitor and evaluate theefficiency of branch workflow in relation to internal and externalcustomer expectations, service levels, wait times and transitiontimes for service requests
Continuous Improvement: Manageand motivate the team to ensure they contribute to defining andimplementing change initiatives, programs and projects inaccordance with the Bank’s standards
Financial:Monitor financial performance so that the business is aware ofexpected costs and revenues and areas of unsatisfactory performanceand identify and address improvement opportunities to ensure thebudget is managed in accordance withrequirements
Policies, Procedures, Systems andProcedures: Implement approved department policies and proceduresand ensure staff compliance to ensure that work is carried out tothe required standard while delivering the required standards ofservice to customers and stakeholders
People Management:Manage self and team in accordance with people management policies,procedures, processes and practices to ensure commitment andmaximize contribution to business performance. Organize andsupervise the activities and work of the team to ensure that goalsand objectives are achieved and the work plan is implemented inaccordance with the required policies, procedures andsystems
Customer Service: Embodying our promise andapplying ADCB service standards to deliver the levels of servicerequired of the bank in all internal and external interactions withcustomers


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