Hotel Manager

Found in: Talent AE A C2 - 1 week ago

Dubai, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • Responsible for the preparationand compilation of the yearly budget, business plan and theforecast in coordination with the relevant Department Heads andRegional Sales and Marketing and Revenueleaders
  • Responsible for the achievement of thecommercial results of his/her property and positioning in thecompetitive set, on short-term and long-termbasis
  • Maintains a constant awareness of thegeneral market trends (local, domestic, and international) and ofthe activities of the competitors
  • Proactivelyseeks new business opportunities by building new relationships andactively getting involved in the sales activities of thehotel
  • Ensures correct use ofCompany’s corporate identity at all levels in thehotel
  • Ensures the online content, websites andinformation on OTAs are always kept up todate
  • Implements adequate control tools tomonitor the commercial activities of the hotel daily, weekly,monthly and year to date. Act proactively to rectify/adjust thecommercial strategy where necessary
  • Ensuresfinancial expenditures, contracts and agreements are done inaccordance to company’s policies andguidelines.

General

  • Ensures consistent focus on guestsatisfaction and high quality of service and handles all guestinteractions professionally andappropriately
  • Responsible for the offline andonline reputation of the hotel, he/she keeps informed ofguests’ complaints, ensuring complaint handling, guestreviews and guest recovery
  • Ensures a propercost control is implemented at all levels (Payroll, Purchasing,F&B etc.)
  • Encourages and implements CSRinitiatives to support the localcommunity
  • Ensures hotel complies to the localand international legal requirements; follows through relevantcertifications such as HACCP, legionella, Safetyetc.
  • Is familiar with all relevant companydocumentation and relevant OSMs for his/her field ofresponsibility.
  • Follows through that themaintenance of the hotel is managed in accordance to the standardsand requirements; material values, renewal and care of premises,furnishing and fitting, machines, assets andFF&E
  • Effectively communicate with otherhotel departments, regional, and corporateteams
  • Manage the operations of the hotel tomaximize profitability and to ensure superior guest service andproduct quality
  • Ensure that all operationsdepartments are maximizing revenue and profit potentials whileminimizing costs
  • Manage operational expenses tostay within budget guidelines, as well as gather and reportfinancial information to the Hotel Manager/GeneralManager
  • Manages performance issues that arisewithin the operational departments, as well as train, develop,coach and counsel, conduct performance evaluations and resolveproblems of departmental team members andmanagers
  • Ensures optimal compliance withcorporate focus audit
  • Is an integral part ofthe business team, attends all scheduled meetings and contributesactively with proper preparation
  • Conducts adaily briefing with management on current keyactivities
  • Evaluates changes in guest needs,the guest mix and competitive set, to recommend appropriateproduct/service and operational changes asnecessary
  • Ensures guest and employeesatisfaction, while maintaining market competitiveness andexceptional financial performance
  • Anticipateand address guest issues and establish proactive processes topromote guest satisfaction
  • Interacts in apositive way with all team members to ensure a luxury guestexperience
  • Ensures compliance with local healthand safety regulations

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