Residences Concierge

4 weeks ago


Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
  • Handles all resident interactionswith the highest level of hospitality and professionalism– accommodating special requests whenever possible;resolves resident complaints; assists residents in all inquiries inconnection with common area services, a la carte requests, etc.Responds to all resident requests in an accurate and timely mannermaking recommendations based on local knowledge and residence bestpractices.
  • Processes packages, faxes, messages,and mail which may be either outgoing or incoming in an accurateand timely manner; stores and retrieves resident packages,groceries, luggage, dry cleaning, and flowers. Coordinates withBellman/Doorman for the retrieval of resident’svehicles.
  • Manages and provides access to thebuilding(s) and units with allvendor/contractor/resident’s service providers andvisitors, based on advanced authorization, assists withvendor/contractor scheduling, verifies identity and providesappropriate residence access for vendor/contractors andresident’s service providers. Controls entry doors andelevator/lift access.
  • Ensures that informationfor vendors, restaurants, local businesses, etc. are updated andcurrent. Is knowledgeable about what activities are available inthe local vicinity (theatre, sports, concerts, shows, specialexhibits, sightseeing) and establishes close relationships withlocal businesses in these areas in order to provide information,transportation, ticketing, and reservations for residents, inaddition to a la carte services – vehicle services, petservices, babysitting services, housekeeping services, medicalcenters, etc.
  • Updates homeowner profiles withany relevant information.
  • Utilizes a variety ofsoftware programs to accurately input special arrangements (i.e.Engineering and Housekeeping requests) the resident has made andensures coordination with outside service provider for directbilling.
  • Monitors the fire alarm panel;responds to any emergency situation, such as providing access toemergency personnel - fire department, ambulance,etc.
  • Coordinates the booking of the serviceelevators/lifts and loading dock/bay for move-in ormove-out.
  • Complies with all FourSeasons’ guidelines, policies andprocedures.
  • Works harmoniously andprofessionally with co-workers andleaders.
  • Coordinates the move-in date withDirector of Residences for allresidents.
  • Coordinates the booking of theservice elevator for move-in.
  • Coordinates theusage of the service elevator amongst trades, contractors andmove-in respecting everyone’sneeds.
  • Conducts pre-site tour with movingcompany.
  • Conducts pre & post inspectionof elevators, corridors and any common areas of all components ofthe project and ensure all areas are properly protected before amove.
  • Coordinates the opening of the units tocontractors after authorization has been received, with the help ofa security agent.

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