General Manager Talent Pool

4 months ago


Abu Dhabi, United Arab Emirates SERCO Full time
  • Reporting to the Citizen Services& Defense Operations Director, the General Manager will beaccountable for the stakeholder relationships across wide andvaried client representatives.
  • The overalldelivery and performance of a multiservice Integrated FacilitiesManagement (IFM) Contract will be one of the mainresponsibilities.
  • The services include but arenot limited to Estates Management (including all maintenance,specialist systems maintenance, projects & capital worksand life cycle programs), Support Services (including Helpdesk,Customer & Guest liaison, Catering & Hospitality,Sports & Recreation, Transport, Mail, Portering and OfficeServices), Soft Services (including Cleaning, Specialist cleaning,Waste Management, Pest Control and LandscapingServices).
  • The General Manager will also driveand deliver the transformation program of this second-generationIFM service delivery contract. Ensure the implementation of a newintegrated asset management technology platform is deliveredon-time and fully functioning as per contractcommitment.
  • Manage the Serco Subject MatterExperts (SME’s) delivery team and their appointedspecialist providers.

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