Inbound Customer Support Associate

5 months ago


Dubai, United Arab Emirates jooble Full time

We are promoting this jobopportunity as provided by a third party, the employer. In case ofyour interest in this job opportunity and for more details pleaseclick on "Apply" button below, which will takeyou to the employer's website

  • Sykes and Sitel are nowFoundever™ At Foundever, we deliver leading CX solutionsto global industry clients, including customer service, technicalsupport and warranty options. All our calls are inbound calls only- no cold calling.
  • We invest in our people byproviding paid training along with growth and developmentopportunities, for example 84% of our managers are internalpromotions. $15 - $16 Hourly Pay Upskill Pay Increase AvailableReferral Bonus AvailableResponsibilities: Handle inboundservice calls Drive customer satisfaction through voice, chat,and/or email communications Navigate through multiple systems andtools Ongoing training and skill developmentQualifications: THIS IS AN ON-SITEPOSITION AND YOU MUST LIVE WITHIN 50 MILES OF 10431 PINNACLE DR,WISE, VA 24293 Strong communication skills, including the abilityto navigate between screens while assisting customersProblem-solver with a can-do attitude Eager to advance your careerwith a
  • reliable company Enjoy workingindependently and with a team Must be 18+ years of age High schooldiploma (or GED equivalent) Must pass a background checkA fantastic opportunity: The primaryfunction of the role is to be the first point of contact forclients and deliver professional and high-quality customer service.This could include dealing with customers, clients, or third-partycontacts and complaints. You will be empowered to take initiative,as well as follow established procedures, processes and systems toprovide a resolution for the customer.You’ll Enjoy: Anaward-winning culture built on 35+ years of industry-leadingexperience and a commitment to improving the employee experience.Enjoy working on site You will thrive using your compassion skillsto help customers, while our paid training and benefits help youprioritize your financial, physical and mental well-being to giveyou a sense of purpose in your role. About Foundever™Foundever™ is a global leader in the customer experience(CX) industry. With 170,000 associates across the globe,we’re the team behind the best experiences for 750+ ofthe world’s leading brands, from Fortune 500 companies tolocal startups. We know every action taken, no matter how small,has a significant impact. Our employees savor the small moments andcelebrate the big wins with our clients and with each other.Supporting +9 million customerconversations
  • every day in +60 languages across45 countries, Foundever combines innovative thinking and digitalsolutions – including self-service, artificialintelligence (AI), and data-driven analytics – with theexpertise and empathy of our employees
  • toCreate Connection. Value Conversation. Get to know us at andconnect with us on Facebook, LinkedIn and Twitter. EEO Foundever iscommitted to selecting, developing, and rewarding the best personfor the job based on the requirements of the work to be performedand without regard to race, age, color, religion, sex, creed,national origin, ancestry, citizenship, disability/handicap,marital status, protected veteran status, uniform status, sexualorientation, pregnancy, genetic information, gender identity andexpression, or any other basis protected by federal, state or locallaw. The Company forbids discrimination of all kinds, whetherdirected at Associates, applicants,vendors,
  • customers, or visitors. This policyapplies to all terms and conditions of employment, includingrecruitment, hiring, promotion, compensation, benefits, training,discipline, and termination.


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