Service Desk Engineer

2 months ago


Dubai, United Arab Emirates Dice Full time

Dice is the leading career destination fortech experts at every stage of their careers. Our client, CloudiousLLC, is seeking the following. Apply via Dicetoday

Job Title: Service Desk Engineer(Voice)

Day 1 Onsite: Des Moines,IA

Job Summary:

Idealprofiles should have good troubleshooting skills of MicrosoftOutlook, Network, Citrix, VPN, Internet, and otherHardware/software troubleshootingtechniques.

Primary Skill: ITILV.4

Job Description/Responsibilities

IT ServiceDesk (Voice process ) role for healthcareproject.

Associate should be well versed withtypical IT Service Desk tasks with minimum 18 months inInternational Service Desk, including handling user issues overphone, email & tickets.

Should befamiliar with basic Citrix, VMware, Microsoft Outlook, Network,VPN, Internet, and other Hardware/software troubleshootingtechniques.

Should be willing to work in a24x7 work environment (predominantly US / Nightshifts).


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