Concierge Supervisor

2 months ago


Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • Supervising the day-to-day operations of the concierge desk, including managing guest requests, luggage assistance, transportation arrangements, and tour bookings.
  • Providing personalized assistance and recommendations to guests regarding local attractions, restaurants, and activities.
  • Ensuring that all guest inquiries and requests are handled promptly and professionally, exceeding guest expectations.
  • Training, coaching, and mentoring concierge team members to deliver exceptional service and maintain a positive attitude.
  • Monitoring the performance of concierge staff, providing feedback, and addressing any performance issues or training needs.
  • Coordinating with other hotel departments, such as front desk, housekeeping, and valet, to ensure seamless guest experiences.
  • Handling guest complaints or concerns effectively, resolving issues in a timely and satisfactory manner.
  • Maintaining an up-to-date knowledge of local events, attractions, and transportation options to assist guests effectively.
  • Implementing and enforcing hotel policies and procedures related to concierge services and guest interactions.
  • Collaborating with the hotel management team to develop strategies for improving guest satisfaction and loyalty.

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