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Personal Shopper
1 month ago
1.
Fashion and Style KnowledgeTrend Awareness : Staying up-to-date with the latest fashion trends, designers, and emerging styles.Styling Techniques : Knowledge of how to style clothing and accessories for different body types, occasions, and seasons.Color Coordination : Understanding which colors work well together and complement clients’ skin tones and personalities.Fabric and Materials Knowledge : Understanding different fabrics and materials, their quality, and how they fit and feel when worn.2.
Customer ServicePersonalized Service : Tailoring shopping experiences to meet the unique needs and preferences of each client.Communication : Clear and effective communication skills to understand clients' desires and explain options.Empathy and Listening : Listening to clients’ needs and concerns, and providing advice in a non-judgmental, understanding way.Relationship Building : Building long-term relationships with clients by consistently providing exceptional service.3.
Retail KnowledgeProduct Knowledge : Deep understanding of the products being sold, including details about brands, quality, sizing, and availability.Retail Networks : Knowing where to source items for clients, including understanding the best stores, online retailers, and sales channels.Sales Skills : Understanding how to upsell or recommend additional items that align with the client’s needs and budget.4.
Organization and Time ManagementScheduling : Managing appointments and ensuring that clients' shopping trips are well-organized and stress-free.Multi-tasking : Handling multiple clients, shopping trips, and tasks (such as returns, alterations, or wardrobe planning) efficiently.Attention to Detail : Ensuring all purchases meet the client’s expectations, including color, size, and fit.5.
Financial AcumenBudget Management : Assisting clients in managing their shopping budget while still meeting their fashion needs.Cost-Saving Techniques : Helping clients find sales, discounts, or offers to maximize their shopping experience without compromising on style.Pricing Knowledge : Understanding the price points of various brands and products to recommend the best value for money.6.
Tech SavvinessE-commerce Platforms : Familiarity with online shopping platforms and tools to help clients shop virtually or find items online.Personal Styling Apps : Knowledge of apps or software used to organize a client’s wardrobe, track outfits, and suggest new purchases.Social Media : Using platforms like Instagram or Pinterest to suggest fashion trends or showcase curated looks.7.
Discretion and ProfessionalismConfidentiality : Maintaining the privacy and confidentiality of clients, especially when dealing with personal preferences or budget details.Professionalism : Demonstrating professionalism in interactions with clients, store employees, and other stakeholders.
Desired candidate profile
The Personal Shopper will be responsible for establishing, maintaining, and growing a portfolio of customers, delivering outstanding sales-driven results while ensuring excellent customer experience and service.ROLE PROFILERecruit (monthly target) and retain customers for THAT Concept Store.Build a relationship with top tier customers in order to strengthen brand and personal loyalty.Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.Ensure monthly sales targets are achieved across categories.Ensure that sales leads are identified and prioritized as well as create and implement new selling ideas to ensure sales targets are met.Work closely with Buying, Planning, and Digital Merchandising teams to ensure maximum knowledge of forthcoming stock availability for customer benefit.Providing support to the customer care team to resolve VIP customers' issues as necessary.Follow networking strategies in order to develop and enhance client base.REQUIREMENTSDiploma or bachelor’s degree in any related field, preferably in Fashion.3-5 years retail experience of luxury brands.At least 3 years of experience as a personal shopper/stylist.Must have a black book.Excellent communication skills.Fluent English.
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