Sr Specialist Vendor Performance

3 weeks ago


Dubai, United Arab Emirates Talabat Full time


What's OnYour Plate?

Data &Analytics:

  • Leverage dataanalytics and business intelligence tools to provide actionableinsights and improve operational performance ofpartners.
  • Develop data-driven strategies andsolutions from large, complex sets of data.
  • Ownall dashboards for your KPI’s and build new tools toimprove visibility on performance.

Stakeholder Management:

  • Cross department collaboration byproviding data backed recommendations, which drive platform-widepriorities and goals.
  • Work alongside thecommercial and the logistics teams to improve operationalefficiency of our partners by reducing order rejections, restaurantdelays, and making sure we always deliver the best service to ourcustomer.
  • Develop project scopes, timelines andobjectives, involving all relevant stakeholders ensuring technicalfeasibility.

OperationalExcellence:

  • Responsiblefor monthly / quarterly goals and targets of all countries withinthe region.
  • Analyze, deepdive and findsolutions to any potential issue that deviates fromgoals.
  • Define, implement and monitor procedurestogether with local teams to improveperformance.
  • Lead weekly / biweekly meetingswith the Commercial teams to follow on progress of topoffenders.
  • Track and report performance metricsand SLAs, spot bottlenecks and address them with correctstakeholders, communicate priorities according to businessneeds.

Whatyou need to be successful

  • 2-3 years of experience inoperations, logistics or managementconsulting.
  • Excel/Google sheetsproficiency.
  • Strong working knowledge ofanalytics tools like SQL, Google sheets, Tableau, Lookeretc.
  • Strong communication skills, both writtenand verbal. Arabic is a plus.
  • Excellentstakeholder management skills: Experience in dealing with membersand cross functional teams.
  • Passionate aboutanalytics.
  • Hands-on attitude and willingness tochallenge/improve the status quo.
  • Anempathetic, inclusive and curiousattitude.


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