Front Office Manager

1 month ago


Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time
  • Participate in preparation of thehotel's strategic and marketing plans. Prepare the FrontOffice team budget.
  • Plan and implement trainingplans for all Front Office employees. Conduct regular associatetraining and monitor its success. This will involve training inboth IT systems and guest-serviceprocedures.
  • Maintain full knowledge of theProperty Management and Call Centre computer systems.

Operations

  • Supervise the functioning of alldepartmental employees, facilities, sales, and costs, to ensuremaximum departmental profit is achieved.
  • Takepersonal responsibility for maximizing quality levels of productand service, and guest satisfaction.
  • Remainaccountable for all elements of the departmentoperations.
  • Ensure that all Standard OperatingProcedures are being adhered to, by training all staff andmonitoring their performance. Continue to capture best currentpractice in new LSOPs relating to front officeoperation.
  • Drive the implementation of allsales and promotional programmes of the hotel. Take personalresponsibility for driving Upselling within theproperty.
  • Monitor daily arrivals and action asappropriate for any VIP or special request. Liaise withhousekeeping, room service and guest relations where necessary tocomplete the action.
  • Develop and maintain amotivational working environment within thedepartment.
  • Provide coaching and counseling,support and guidance to the associates asrequired.
  • Ensure associates are up to date withcurrent information and data of the hotel product, including roomtypes, rates, relative features and facilities, food and beverageoutlets & promotion, spa and health club, and otherservices and facilities.
  • Conduct regular roomand floor inspections to ensure quality standards, completenecessary Engineering Job Order or housekeeping cleaning requestsand monitor the results.

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