Quality Manager Lead
3 months ago
Responsibilities
- Supporting the management of allaspects of Quality across the breadth of their respectiveorganisation and the services weprovide
- Identification and regular engagementwith key stakeholders to promote quality management and gatheringfeedback on performance
- Support the effectiveplanning and allocation of resources (including people and budgets)enabling delivery of agreed objectives anddeliverables
- Implementing the Wood BusinessManagement System (BMS) across their organisation ensuring that itsapplication is effective and that compliance with the system isroutinely monitored, assessed and improved as necessary. Facilitateexternal BMS certification asappropriate
- Ensuring consistent and effectiveimplementation of Quality supporting systems across theirorganisation (e.g., NCR, Progressive learning and Customersatisfaction systems)
- Supporting tenders andproposal activities for theirorganisation
- Planning and execution ofrisk-based assurance plans including the escalation of significantfindings to program/project leaders
- Monitoringand analysis of delivery performance data, regularly reportingthemes and trends to senior leaders and undertaking intervention asrequired
- Gathering and acting upon customerfeedback ensuring action is taken to maintain and improve customersatisfaction.
Qualifications
- Degree/diploma or local equivalent inQuality management, project management or related discipline(essential)
- Lead Auditor qualification byrecognised industry body (essential)
- Membershipof CQI/ASQ Quality organisations, Project Management Institute orequivalent (desirable)
- Formal training inrecognised root cause analysis techniques (essential)
Knowledge, Skills AndExperience
- Comprehensive understanding inindustry standards (ISO 9001, ISO 19011 and associated WoodStandards)
- Proficient in the analysis ofprocesses and data
- Proficient in MicrosoftOffice
- High Level of communication skills inboth written and spoken format
- Proficient inthe use of continuous improvement tools and techniques
PersonalAttributes
- Leads byexample
- Excellent planner andorganiser
- Analytical, problem solver andsystematic thinker
- Excellent inter-personalskills and team player
- Empowers others to makedecisions within establishedparameters
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