Assistant Server

3 months ago

Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Were looking for aSales Executivewho supports customers across allbusinesses and products, including Parking, Traffic MonitoringServices andParkey.

Tomake your application easier, we made you a checklist that includesimportant information about thisrole.

Heresanoverview
  • EmploymentType:Full-time
  • Schedule:Dayshift
  • WorkArrangement: Hybrid workarrangement

Whatwill I do in thisjob?
  • Problemsolve and support customers via a range of inbound channels toachieve a positive customerexperience
  • Assistthe sales team by sourcing the community of interest around eachcarpark
  • Abilityto source and convert leads into new business and identifyprospective newbusiness
  • Assistthe sales team by contacting sales leads to encourage signup
  • Conductoutbound prospecting calls (cold calling) and canvassing activitieson a daily basis to build a salespipeline
  • Developand implement action plans for targeted sites to achieve sales andrevenue objectives primarily through direct sales techniquesincluding canvassing andtelemarketing
  • Documentall new Monthly Parking leads received via phone andemail
  • Regularlyfollow up customers at various stages of the Permanent saleslifecycle (e.g. general enquiry, quote, contract) to convertthem
  • Contactcustomers who have requested to cancel their Permanent Parkingaccount
  • Recordcustomer contacts and root cause reasoningaccurately
  • Assistin processing to support customers across all of Secure Parking sproducts andservices
  • Handledisputes and complaints in a way that is supportive of the customerand thebusiness
  • Prepareregular reports on completed sales target activity and sales actionplan for targeted sites and other reports asrequired
  • Prepareregular reports for COI around the car park, including whichpartnerships are more commercial and financiallyviable
  • Reviewand understand all Sales and Marketing obligations within eachcontract scheduling and management of all administrative andmarketing tasks to be completedonshore
  • Respondto customer service enquiries re car park operating hours, prices,access, accounts, vouchers andfunctions
  • Processapplications and relevant documents for all sales made from leadgeneration and canvassing activities, such as permanent parking,new voucher sales, re-ordering voucher sales and advantage parkeretc
  • Conducta range of administrative and customer service focused activitiesto support the onshore team and ensure a positive customerexperience
  • Completeaccount audits for large clients asrequested
  • Maintainup-to-date customer service procedures by alerting the relevantrepresentative to complete if an error isidentified
  • Assistoperations with regular car park permanent parkeraudits
  • Establishand maintain effective and harmonious work relationships withcolleagues and supervisors so as to ensure the smooth operation ofthe carpark
  • Complywith Secure Parkings workplace health and safety policies,procedures and instructions to ensure a safeworkplace
  • Beaware of and demonstrate a commitment to the principles of equalopportunity in theworkplace
  • Participatein staff training and development activities to assist in theachievement of individual and workobjectives
  • Thisincludes an expectation that all employees will learn and utilizenewtechnology
  • Undertakeother reasonable duties as assigned andappropriate


Ouremployees are one of the keys to our success, therefore we makesure that our company culture remains diverse and always ready tocelebrate unique skillsets.

Empoweryour careeraspirations

Sendyour CV or resumetoday.

Requirements
  • Atleast 3 years of outbound salesexperience
  • Hasa cold callingexperience
  • Exceptionalcommunicationskills
  • Prioradministrative, customer service and salesexperience
  • Attentionto detail, problem solving skills and focus on continuousimprovement
  • Demonstrateinitiative in the execution ofduties
  • Discretionandjudgment
  • Strongorganization and planningskills
  • Excellentcomputer literacy, including Office Suite (Intermediate level orabove)
  • Desireto be proactive and create a positive experience forstakeholders
  • Multiskilling-abilityto handle several projects or tasksconsecutively
  • Abilityto work effectively both independently and as ateam

Benefits
  • HMOcoverage
  • Hybrid workarrangement
  • Standard government andEmapta benefits
  • 20 days annualleave
  • Career growthopportunities
  • Diverse and supportivework environment
  • Fun employeeengagementactivities

At least 3 years of outbound sales experience Has a cold callingexperience Exceptional communication skills Prior administrative,customer service and sales experience Attention to detail, problemsolving skills and focus on continuous improvement Demonstrateinitiative in the execution of duties Discretion and judgmentStrong organization and planning skills Excellent computerliteracy, including Office Suite (Intermediate level or above)Desire to be proactive and create a positive experience forstakeholders Multiskilling-ability to handle several projects ortasks consecutively Ability to work effectively both independentlyand as a team

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