Guest Relations Officer

2 months ago


Dubai, United Arab Emirates Raffles Dubai Full time
  • Ensure maximum guest satisfactionthrough personal recognition and prompt cordial attention fromarrival through departure
  • Ensure all membersconsistently receive all benefits, and repeat guests and otherVIP’s receive special recognition andservice
  • Meet and greet VIP guestspersonally
  • Liaise closely with Concierge,Butler and Raffles Inc for Hotel events, restaurant promotions,Limousine requirements and special VIP requests orpreparations.
  • Prepare compendiums prior guestarrival and check-into system ifnecessary
  • Maintain close contact with AirportConcierge for new arrivals anddepartures
  • Update and maintain repeat guesthistory system
  • Promote Inter-Hotel sales andin-house facilities
  • Send prepared welcome cardsand amenities to room prior to guestarrival
  • Attend to special requests byguests
  • Handle guest complaints and refer themas necessary, follow up on correctiveaction
  • Review arrival lists for all arrivalsand VIPs to check room allocations, amenities, and specialrequests
  • Prepare requisitions for amenities ona timely basis
  • Participate in regular meetingsfor all Guest Relations team members, Butlers and Raffles Inc staffto facilitate communications and smoothoperations
  • Adhere to OH&S policies andprocedures
  • Performs related duties and specialprojects assigned


  • Dubai, United Arab Emirates Andaz Dubai The Palm Full time

    Summary Guest Relations Officer has to efficiently balance all tasks while maintaining meaningful interactions with guests during their stay. GRO is responsible for special preparation prior to guests’ arrival according to their preferences and through continuous communication with relevant departments. On a daily basis, Guest Relations Officer is...


  • dubai, United Arab Emirates Hyatt Hotels Corporation Full time

    If you're looking for a career with Apple Leisure Group, please click hereto view job postings.If you're looking for a career with our Inclusive Collection, please click hereto view job postings. "Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated...


  • Dubai, United Arab Emirates MINOR Hotels Full time

    As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues...


  • dubai, United Arab Emirates Shangri-La Group Full time

    We are looking for a Guest Relations Officer - Chinese Speaking.As Guest Relations Officer, we rely on you toAnticipate and take responsibility for guests' needs, Ensure that all guests enjoys the best possible hotel experience, Provide help and assistance to all guests.We are looking for someone who;Takes pride in being a hotelier, Loves to interact with...


  • dubai, United Arab Emirates Shangri-La Group Full time

    We are looking for a Guest Relations Officer - Chinese Speaking.As Guest Relations Officer, we rely on you toAnticipate and take responsibility for guests' needs, Ensure that all guests enjoys the best possible hotel experience, Provide help and assistance to all guests.We are looking for someone who;Takes pride in being a hotelier, Loves to interact with...


  • Dubai, United Arab Emirates Anantara Hotels Resorts & Spas Full time

    As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues...

  • Guest Relation Officer

    2 months ago


    Dubai, United Arab Emirates Al Rimal Group Full time

    We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. **Responsibilities** - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with...


  • Dubai, United Arab Emirates Shangri-La Group Full time

    We are looking for a Guest Relations Officer - Chinese Speaking.As Guest Relations Officer, we rely on you to Anticipate and take responsibility for guests' needs,Ensure that all guests enjoys the best possible hotel experience,Provide help and assistance to all guests. We are looking for someone who; Takes pride in being a hotelier,Loves to interact...


  • Dubai, United Arab Emirates Shangri-La Group Full time

    We are looking for a Guest Relations Officer - Chinese Speaking.As Guest Relations Officer, we rely on you to Anticipate and take responsibility for guests' needs,Ensure that all guests enjoys the best possible hotel experience,Provide help and assistance to all guests. We are looking for someone who; Takes pride in being a hotelier,Loves to interact...


  • Dubai, United Arab Emirates Anantara Full time

    Company Description Anantara Downtown Dubai Hotel invites you to an elegant sanctuary at the centre of the UAE’s most dynamic city. Choose iconic cityscape and Burj Khalifa views from spacious modern rooms and suites just moments from Dubai Mall, Dubai Fountain, Dubai Opera, and the impressive tower itself. Choose complete convenience for easy exploration...


  • Dubai, United Arab Emirates Apt Resources Full time

    **GUEST RELATIONS OFFICER**: **Job ID **:2646 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 2,000.00 - 3,000.00 **Other Benefits **:Accommodation, Food, Transportation, and other benefits as per the Labour Law **GCC Driving License **:No **Description: -...

  • Guest Relation Officer

    2 months ago


    Dubai, United Arab Emirates LEO INTERNATIONAL HRC Full time

    **Job description** We at **LEO International HR Consultancy** are seeking a **Guest relation officer** for our Hotels and Hospitality client in UAE. Your attention to detail and commitment to providing a pleasant environment for guests will contribute to the overall satisfaction and reputation of the property. **Responsibilities** - Review arrival lists...


  • Dubai, Dubai, United Arab Emirates Conrad Dubai Full time

    A Guest Relations Officer for Conrad Dubai engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations for Conrad Dubai, you will serve on the...

  • Guest Relation Officer

    2 months ago


    Dubai, United Arab Emirates LUX B N B VACATION HOMES RENTAL L.L.C Full time

    **Description** We are looking for a Guest Relations Officer to provide high-quality service to our **_holiday home guests_**. You will go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...


  • Dubai, United Arab Emirates LUX B N B VACATION HOMES RENTAL L.L.C Full time

    **Description** We are looking for a Guest Relations Officer to provide high-quality service to our **_holiday home guests_**. You will go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...


  • Dubai, United Arab Emirates Mercure Gold Hotel Full time

    **Responsibilities**: - To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest request and complaints in a warm and timely manner. - Efficiently, courteously and expediently welcome, handle check in, check out and fond farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating...


  • Dubai, United Arab Emirates FMP Homes Real Estate Management Full time

    **Description** We are looking for a Guest Relations Officer to provide high-quality service to our holiday home guests. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal...

  • Guest Relation Officer

    20 hours ago


    Dubai, United Arab Emirates Landmark Hotels & Suites Full time

    1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time 2. Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up 3. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and...

  • Guest Relation Officer

    2 months ago


    Dubai, United Arab Emirates The Pink Tribe Recruitment Co. Full time

    We are hiring for a Guest Relations officer, who would be responsible for greeting staff, managing admin related roles, and staff. **Salary**: AED7,000.00 - AED10,000.00 per month

  • Guest Relation Officer

    2 months ago


    Dubai, United Arab Emirates Bellavista Apartments H.H L.L.C Full time

    We are searching for an enthusiastic Guest Relations Officer to oversee customer experiences in our holiday homes. - Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guests while checkout. - Ensure that all check-ins and checkouts are handled smoothly through...