Assistant Manager

2 weeks ago

Dubai, United Arab Emirates Hyatt Full time

Assistant Manager - Guest Relations Villas Join to apply for the Assistant Manager - Guest Relations Villas role at Hyatt Organization : Dubai Creek Golf & Yacht Club Summary : Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Assistant Manager - Guest Relations Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world‑renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As an Assistant Manager - Guest Relations Villas at Dubai Creek Resort, you will assist the Rooms Manager – Villas . This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt’s high service standards.

Key Responsibilities

Supervise and lead Host/Hostess, Concierge, and bell services Ensure seamless check–in/check–out processes and handle guest requests efficiently Train and mentor your team to provide exceptional customer service Coordinate with housekeeping, reservations, front office, and other hotel and club departments to optimize guest experience Monitor villa inventory, occupancy levels, and revenue management strategies Handle billing, payments, and financial transactions accurately Maintain compliance with Hyatt policies, brand standards, and safety procedures Resolve guest concerns promptly and professionally Qualifications Previous experience as a team leader, supervisor/assistant manager front office or similar roles in the hospitality industry Strong leadership, communication, and problem‑solving skills Proficiency in hotel management software (e.g., Opera, PMS, or similar systems) Ability to work flexible hours, including weekends and holidays A degree in hospitality management or a related field is preferred #J-18808-Ljbffr

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