Reservations Agent

1 month ago


Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

CompanyDescription

A luxuryhospitality brand for modern travelers, Anantara connects guests togenuine places, people and stories through personal experiences andproviding heartfelt hospitality in the world’s mostexciting destinations. From pristine islands and tropical beachesto cosmopolitan cities, tranquil deserts and lush jungles, Anantarawelcomes guests for journeys rich indiscovery.

JobDescription

As ReservationsAgent you will directly support the Reservations Supervisor indriving the performance of the reservations team on property. Youwill ensure that all SOP's are being adhered to. You willfurther assist in maintaining and improving reservations operationsto ensure a high degree of accuracy in guest reservations,maximising revenue opportunities and satisfaction of guests andteam members. You will ensure monitoring of daily arrivals for allguest requests to be carried out and communicated to. You will beworking on inventory management, including allotments, groupsblocks and rate codes in all applicable systems. Further you willassist the Reservations Manager for driving up- selling within theproperty and to ensure optimal use of all distribution channels,e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional andCorporate SalesOffices.

Qualifications

  • Familiar with the hotel operationsavailable technology (PMS & RMS) and all distributionchannels.
  • Understand the dynamics of regional& local market, local competitors and events of thedestination.

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