FB Associate

2 months ago

Dubai, United Arab Emirates the first group dubai Full time
  • Responsible for doing allpreparations before and during the service like preparing tablesand polish cutlery.
  • Keeping track of the stockand supplies in the restaurant and communicating where there mightbe a shortage like linen, glasswork etc.
  • Havean extensive knowledge of the menus and other F&Boutlets.
  • Serving in either conference rooms orother F&B outlets if required.
  • Takingorders from the guests, explaining menu and advising the guest ontheir decision making.
  • Liaising with managementfor advice if required.
  • Communicating with thekitchen about the orders and being very clear about special wishesof guests.
  • Consistently upselling of food andbeverages and making guests aware of thepromotions.
  • To be aware about the itemsavailabilities.
  • If necessary preparing orderslike drinks and preparing snacks andbreads.
  • Serving at parties and reception ifrequired.
  • Dealing with the payments and doingclosure paperwork if required.
  • Serving theguests with all F&B requirements during their stay in anattentive and efficient way.
  • Takingreservations, in co-orporation with the supervisor and hostess/hostif necessary because of special requests of theguest.
  • Responsible for cleaning tasks duringand after service.
  • Making sure that all theguest areas look immaculate.
  • Attendingdepartmental meetings if required.
  • Takingfeedback from the guests and notifying management aboutit.
  • Sharing ideas forimprovement.
  • Know the software in theF&B outlets to be able to put in theorders.
  • Ensuring the guests receive what theyordered, guest satisfaction is key at alltimes.
  • A minimum of 2+ years experience isessential.
  • Preferably experienced in highvolume F&B operations.
  • Maintains greatcustomer service to all guests.
  • Planning andorganising tasks, people andsupplies.
  • Excellent interpersonal andcommunication skills.
  • Quantified experience infood safety and hygiene.
  • Advanced customerservice skills.

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