Guest Service Agent Front Desk

6 months ago


Ras AlKhaimah, United Arab Emirates HILTON HOTELS Full time
  • Achieve positive outcomes fromGuest queries in a timely and efficientmanner
  • Ensure an efficient reception experiencefor Guests, including check in/out, and complete audit procedures,as required
  • Ensure that the Guest ServiceManager is kept fully aware of any relevant feedback from guestsand, or, other departments
  • Demonstrate a highlevel of customer service at all times
  • Attendappropriate training courses, when required, and assist with theNight Team's training and developmentefforts
  • Demonstrate a knowledge of hotel roomcategories, room rates, packages, promotions and other generalproduct knowledge necessary to perform dailyduties
  • Maximize room occupancy and useup-selling techniques to promote hotel services andfacilities
  • Use the correct procedures regardingthe acceptance of foreign currencies, credit cards and cash inaccordance with the hotel credit policy
  • Complywith hotel security, fire regulations and all health and safetylegislation
  • Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
  • Follow company brandstandards
  • Assist other departments, asnecessary

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