Guest Relations Agent

1 month ago


Ras AlKhaimah, United Arab Emirates HILTON HOTELS Full time
  • Check the guest arrival reports inadvance of VIP Guest check-in and coordinate with Housekeeping onroom allocations for VIP guests
  • Be responsiblefor special room assignments and suiteoccupancies
  • Welcome and fulfill the check-inprocess of VIP Guests, including serving as an escort to theExecutive Lounge and VIP Guest room
  • Ensure allVIP rooms meet the highest quality standards and include allrequested amenities before VIP Guestarrival
  • Manage the Guest Relations Desk in thehotel lobby
  • Serve as the main point of contactfor VIP guests and ensure hotel departments are fully briefed onVIP Guest requirements
  • Maintain the inventoryof Guest amenities
  • Maintain current knowledgeof hotel products, services, pricing and special promotionaloffers, as well as daily VIP and specialevents

What are we lookingfor?

Guest Relations Agentsserving Hilton brands are always working on behalf of our Guestsand working with other Team Members. To successfully fill thisrole, you should maintain the attitude, behaviours, skills, andvalues that follow:

  • Calm,efficient, and organized with great attention todetail
  • Excellent personal presentation andcommunication skills
  • A passion for deliveringexceptional levels of Guest service
  • Ability tomulti-task while maintaining a positive attitude when working witha VIP Guest
  • Computer literate and able tonavigate through Company systems
  • Professionalmanner with an emphasis on hospitality and guestservice
  • Guest relations experience in thehotel, leisure, and/or entertainmentsectors
  • Proven ability to listen and respond todemanding Guest needs
  • Conflict resolutionexperience
  • Cash handlingexperience
  • German Speaker (nativepreferred)

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