HR Business Lead

4 weeks ago


Dubai, Dubai, United Arab Emirates Charterhouse Partnership Careers Full time

Our client is the GCC's first within their area of business, focused mainly within financial services.

You will be responsible for overseeing the end-to-end operations excellent processes and ensuring they are running smoothly and in compliance with the client's policies and procedures. You will manage a team of HR Business Partners in the contact centre and ensure high delivery within the SLA target.

Key accountabilities of the role will include:

  1. High quality team performance
  2. Ensuring rules and regulations are up to date
  3. Ensuring that policies and procedures are accurate and aligned with goals and strategies
  4. Ensuring cost-effective plans are in place alongside budgeting for salaries and headcounts

The successful candidate should be proficient in HR practices and hold a bachelor's degree in a relevant field alongside a CIPD qualification. You should have at least five years of proven experience working within an HR position, alongside previous contact centre experience.

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