Parts and Service Sales Representative

3 weeks ago


Dubai, United Arab Emirates AL Rostamani Group LLC Full time
  • Handles Parts and service sales tofleet customers
  • Take ownership of customerparts & service issues and follow-up through closure ofissues
  • Visit Customer jobsite shop ormaintenance facilities to observe and develop an awareness of thepotential parts or service needs and record information intocomputer database (CRM)
  • Become familiar withCustomer machines &applications
  • Respond to all Customer requestcourteously and professionally in a timely and responsivemanner
  • Maintains a prospecting system to ensureadditional business and contribute to the achievement of salestargets
  • Raise invoices / sales slips / obtaincredit authorization to ensure timely closure of the salesdeal
  • Advise management of loss sales / partsnon-availability for management to take appropriateaction
  • Handle return spare parts as perpolicy
  • Generate orders and upload on OEMportals based on parts movement to ensure parts availabilityrequired to maintain maximum servicelevel
  • Analyze the exception reports on criticalstocks, lost sales, excess stocks etc. and take corrective actionwhere necessary to improve parts availability and minimize stockobsolescence
  • Create article master data as andwhen required to ensure correct data on thesystem
  • Track shipments and coordinate withlogistics for parts consignment to ensure stocks are received ontime
  • Ensure the documentation / payment is inline as required by the principals to avoid delays inshipment
  • Ensures regulatory requirements are inline for the warehouse facility
  • Comply with thecompany QMS requirements.

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