Senior Manager of Omnichannel Tech Operations

4 weeks ago

Dubai, Dubai, United Arab Emirates Chalhoub Group Full time
INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.What You'll Be Doing

As Senior Manager Omnichannel Tech Operations Technology JVs, you will serve as the main liaison between Chalhoub Group's shared services and its Joint Ventures, aligning business needs with growth strategies. You will drive value by proactively anticipating needs, managing relationships, and ensuring seamless delivery of services across various functions. This role requires strong communication, emotional intelligence, and the ability to translate business objectives into actionable solutions, while overseeing key projects, handling escalations, and fostering innovation to support JV growth and competitive advantage.Key Responsibilities:

Contribute to the broader group's Tech strategy, serving as the commercial partner to understand business needs and ensure the JV businesses have a voice in shaping the group's strategy, particularly from a shared services perspective.Build capabilities aligned with business needs, focusing on maintaining a competitive advantage.Foster relationships with global C-level executives at key JV headquarters, co-creating the strategic vision for the Middle East for the Maisons.Participate in seminars and conferences to stay informed on new solutions that could add value for partners.Drive the adoption of e-Commerce services by engaging and onboarding more JVs.Support the 3YP strategies, continuously challenge them, and propose innovative processes and resources to support the vision.Operational

Serve as the primary point of contact for all strategic demands from the JVs, ensuring delivery in collaboration with the commercial vertical.Manage the 360-degree e-commerce deployment for JVs, as well as specific services like customer service, last-mile delivery, and digital payments.Oversee escalations from JVs, prioritizing, delegating, and ensuring the resolution of requests.Guide JVs as they transition to their global systems.Prioritize demands within the vertical portfolio in collaboration with different departments.Filter and pre-validate demands based on business information.Lead workshops with the business to define requirements and capture pain points.Collaborate with Operations, Omnichannel, and Technology leadership to identify potential solutions and translate business needs into successful projects.Oversee the development of feasibility studies for potential solutions and track proposals through the demand lifecycle.Manage communication between strategic departments and key business stakeholders.Collaborate with departments and JVs to identify common activities and synergies.Track the execution and delivery of key department projects from the business's perspective.Assess the capabilities required to unlock measurable business benefits.Financials

Ensure all projects deliver measurable and positive ROI for the business.Evaluate the actual benefits of Group initiatives post-Go Live, highlighting any variances and working with relevant teams to recommend corrective actions.Assist JV Management in budget discussions and shared services inputs.People Management

Provide regular updates to JV Management leadership on shared services activities.Participate in monthly business reviews to share escalations, achievements, strategic decisions, and operational issues with leadership for guidance or action.Influence and motivate team members from various departments to ensure knowledge transfer and maintain a positive work environment.Monitor team members performance and provide formal and informal feedback to maximize efficiency.What You'll Need To Succeed

Strong communication skills, with the ability to build relationships and collaborate with senior stakeholders.Advanced technical skills, including knowledge of enterprise IT architecture, Cloud Computing, and DevOps.Entrepreneurial mindset with a focus on driving business innovation.Ability to develop roadmaps and deliver ROI.Strategic thinker with a holistic approach to business challenges.Strong commercial acumen and negotiation skills.Solid project planning and execution skills.Proven leadership and team management abilities.What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

#J-18808-Ljbffr

  • Head of Omnichannel Sales

    2 days ago

    Dubai, Dubai, United Arab Emirates Richemont Full time

    About the Role:We are looking for a seasoned Head of Omnichannel Sales to lead our omnichannel sales efforts in the Middle East, India, Africa, and Turkey region.The ideal candidate will have a proven track record of driving sales growth and profitability through effective omnichannel sales management, including building strong relationships with partners...

  • Financial Institutions Partnership Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Astra Tech Full time

    Financial Institutions Partnership ManagerAbout us:Established in 2022, Astra Tech has rapidly expanded its influence by strategically acquiring and developing key platforms such as PayBy, Rizek, Quantix, and Botim. These acquisitions have culminated in the creation of the world's first Ultra App, Botim, which seamlessly integrates fintech, e-commerce,...

  • Financial Institutions Partnership Manager

    6 hours ago

    Dubai, Dubai, United Arab Emirates Astra Tech Full time

    Financial Institutions Partnership Manager About us: Established in 2022, Astra Tech has rapidly expanded its influence by strategically acquiring and developing key platforms such as PayBy, Rizek, Quantix, and Botim. These acquisitions have culminated in the creation of the world's first Ultra App, Botim, which seamlessly integrates fintech, e-commerce,...

  • Senior Operations Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    We are seeking a seasoned Senior Operations Manager to join our team. The ideal candidate will be responsible for leading and managing operational processes to achieve business objectives and drive operational excellence.The Senior Operations Manager will analyze current processes to identify areas for improvement, develop and implement process improvements,...

  • Tech Operations Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates Arios21 Full time

    About Arios21">Aarios21 is a pioneering blockchain and crypto ecosystem company driving technological advancements and innovative solutions. Our mission is to empower businesses and communities through cutting-edge products like decentralized applications, crypto exchanges, token launchpads, AI trading platforms, and blockchain networks.">We're looking for...

  • Engineering Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates Metal Tech International Full time

    Senior Scaffolding Rental and Sales Engineer PositionMetal Tech International is seeking an experienced Senior Scaffolding Rental and Sales Engineer to lead their scaffolding operations in the UAE.Job Title: Senior Scaffolding Rental and Sales EngineerJob Category: Engineering - Construction/Civil/ArchitectureEducation: Engineering -...

  • Omnichannel Campaign Specialist

    4 days ago

    Dubai, Dubai, United Arab Emirates Assembly Global Full time

    We're Assembly Global, a unique global marketing services company driven by data, technology, and talent. Our focus on omnichannel media expertise empowers leading brands to ignite growth.About the Job:We're seeking an experienced digital marketer to oversee performance marketing, programmatic, and display campaigns.You will be responsible for building...

  • Senior Tech Professional

    5 days ago

    Dubai, Dubai, United Arab Emirates Teachmecode Full time

    We're seeking a highly skilled Senior Tech Professional to lead our team of developers and drive technological innovation. As a seasoned expert, you'll be responsible for shaping the future of our organization.Main Responsibilities:Lead and mentor a team of developers to achieve exceptional results.Develop and implement strategic technology plans to drive...

  • Partnerships Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Astra Tech Full time

    About us:Established in 2022, Astra Tech has rapidly expanded its influence by strategically acquiring and developing key platforms such as PayBy, Rizek, Quantix, and Botim. These acquisitions have culminated in the creation of the world's first Ultra App, Botim, which seamlessly integrates fintech, e-commerce, AI-powered tech solutions, and communication...

  • Operations Management Professional

    5 days ago

    Dubai, Dubai, United Arab Emirates Q Tech General Trading LLC Full time

    Job DescriptionThe Area / Shift Manager role at Q Tech General Trading LLC involves leading a diverse team to ensure seamless operations and meet customer demands. This hands-on position requires analysing data, implementing corrective actions, and collaborating with colleagues to address challenges.Main ResponsibilitiesPromote a culture of safety and...

  • Senior Brand Manager

    6 days ago

    Dubai, Dubai, United Arab Emirates Astra Tech Full time

    Astra Tech's Vision:We aim to revolutionize technology solutions for consumers and businesses, harnessing the power of AI to elevate digital experiences globally. With over 150 million users across 155 countries, we are more than just a tech company - we are a movement.Job Description:The successful candidate will be responsible for developing and executing...

  • Director Tech

    1 day ago

    Dubai, Dubai, United Arab Emirates The Customization Group Full time

    Join to apply for the Director Tech & AI role at The Customization Group.We are The Customization Group, a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 500,000 unique products...

  • Director Tech

    1 day ago

    Dubai, Dubai, United Arab Emirates The Customization Group Full time

    Join to apply for the Director Tech & AI role at The Customization Group.We are The Customization Group, a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 500,000 unique products...

  • Manager - Sales - HR Tech/Payroll Services - Middle East Market (10-20 yrs)

    2 weeks ago

    Dubai, Dubai, United Arab Emirates ALLDIGI TECH LIMITED Full time

    Location: Dubai, UAE (with regional travel as required)Industry: HR Tech/Payroll ServicesJob Description:We are seeking a highly skilled Sales Manager to oversee and drive the growth of our business in the Middle East market. The ideal candidate will have significant experience in sales, specifically within HR Tech and Payroll Services, and will be...

  • Technical Operations Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates Sephora USA, Inc Full time

    Sephora USA, Inc. is hiring a seasoned D-commerce IT Operations Manager to lead our technical operations team and drive the success of our e-commerce platforms.About the RoleThis is an exciting opportunity to join our dynamic team and contribute to the growth of our e-commerce business.You will be responsible for overseeing the technical aspects of our...

  • Scaffolding Operations and Business Development Lead

    5 days ago

    Dubai, Dubai, United Arab Emirates Metal Tech International Full time

    Sales and Operations Manager - Scaffolding RentalsMetal Tech International seeks an experienced Sales and Operations Manager - Scaffolding Rentals to lead their scaffolding rental and sales operation in the UAE.Job Title: Sales and Operations Manager - Scaffolding RentalsJob Category: Engineering - Construction/Civil/ArchitectureEducation: Engineering -...

  • Senior Content Writer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Eddie Tech Solutions Full time

    Hiring for: Senior Content Writer (Dubai)We are passionate about improving the digital footprint and overall financial success of small and medium-sized enterprises locally and nationally at Eddie Tech Solutions. ETS prides itself on creating tailor-made programs that match customer demands with an array of techniques, tools, and processes that have proven...

  • Business Development Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Astra Tech Full time

    About us:Established in 2022, Astra Tech has rapidly expanded its influence by strategically acquiring and developing key platforms such as PayBy, Rizek, Quantix, and Botim. These acquisitions have culminated in the creation of the world's first Ultra App, Botim, which seamlessly integrates fintech, e-commerce, AI-powered tech solutions, and communication...

  • Design and Tech Delivery Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Aspexx Full time

    Direct message the job poster from aspexx.I help companies build and scale experience design teams globallyJob Title: Design and Tech Delivery Manager – Dubai, UAELocation: Dubai, UAESalary Range: 22,000.00K AED - 27,000.00K AEDAbout the Company:Our client is a strategic design and digital transformation consultancy specializing in experience design,...

  • Senior Logistics Engineer

    4 days ago

    Dubai, Dubai, United Arab Emirates Q Tech General Trading LLC Full time

    We are looking for an innovative and hands-on Senior Design Engineer to join our team at Q Tech General Trading LLC. This role involves designing Amazon Logistics equipment that is used across the emerging countries network and beyond. As a member of the Design Engineering arm of the Engineering team, you will be responsible for producing and refining...