Night Manager

2 weeks ago


Sharjah, United Arab Emirates HILTON HOTELS Full time

As Night Manager, you will oversee thenight-hour supervision of the Front Office Team to ensure that TeamMembers are prepared and well-informed to deliver our Guests anexceptional experience from check-in through check-out. A NightManager is responsible for managing the first impressions of ourGuests and, therefore, must perform the following tasks to thehighest standards:

  • Overseethe entire Front Office operation to maintain highstandards
  • Serve as a point of contact forregular and VIP Guests
  • Complete Night Auditduties
  • Maximise room occupancy at best ratesand use up-selling techniques to promote hotel services andfacilities
  • Understand and demonstrate correctprocedures regarding the acceptance of foreign currencies, creditcards and cash in accordance with the hotel creditpolicy
  • Represent the Hotel Manager and othersenior managers in their absence, taking full responsibility of thehotel
  • Manage, record and promptly resolveissues or emergencies that arise
  • Demonstratecurrent knowledge of hotel products, services, pricing andpolicies, as well as knowledge of the localarea
  • Act in accordance with all security andemergency procedures and manage the instigation of these, asrequired
  • Compile adequate handover to Earlystaff / Duty Manager
  • Attend appropriatetraining courses, when required, and assist with the NightTeam's training and developmentefforts
  • Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
  • Conduct annual and mid-yearAppraisals with Team Members
  • Conduct Health andSafety Checks and Night Walks, and maintain a good status awarenessof all hotel areas
  • Assist other departments, asnecessary

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