Officer- Front Office

3 weeks ago

Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company, in an exciting & dynamic industry.

Job Description

Serving the customer and staff to let determine and distinguish the differences of our bank to other bank services. The Officer is often the first business contact the customer will meet. It is an expectation that she maintains a calm, courteous, and professional demeanor at all times, regardless of the customer's behavior. Some personal qualities that an Officer is expected to possess in order to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude, and dependability.

The Officer is responsible for providing secretarial, clerical, and administrative support in order to ensure that municipal services are provided in an effective and efficient manner.

KEY ACCOUNTABILITIES

  • Meet and greet visitors to the office
  • Direct or escort visitors if required
  • Co-ordinate with security for any client visit
  • Host visitors whilst they are waiting to be met
  • Assist in the planning and preparation of meetings, conferences, and conference telephone calls
  • Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
  • Receive, direct, and relay telephone messages and fax messages, etc.
  • Receive and deliver/forward mail to the concerned staff/office/dept.
  • Stamp all general correspondence if needed/applicable
  • Handling ADNEC Bldg.
  • Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
  • Demonstrate compliance with the organization’s values and ethics at all times to support the establishment of a value-driven culture within the bank.

Job Context

  1. Maintain the general filing system and file all correspondence
  2. Make preparations for Soft services related tasks
  3. Maintain an adequate inventory of office supplies for FoH
  4. Respond to staff/visitor inquiries
  5. Assist customers with any issues and complaints and direct them to concerned staff/office/dept.
  6. Provide word-processing and secretarial support for the soft services unit
  7. Coordinate the repair and maintenance of office equipment
  8. Answer all incoming calls and handle caller’s inquiries at all times
  9. Assist other staff as requested
  10. Perform other related duties as required for the Soft services unit
  11. Ensure the look and feel of the front of house and building entrances is maintained at all times
  12. Adhere to grooming standards at all times
  13. Comply with limited mobile phone use in public/in front of customers
  14. No eating, including chewing gum, at the desk
  15. No cigarettes, car keys, makeup, etc. on top of the work desk/station
  16. No messy work desk/station
  17. Always smile, be friendly, and approachable
  18. Do not turn your back to customers or use impolite body language
  19. External support staff manpower coordination

Additional Information

  1. Graduate
  2. Presentable and Excellent communication skills in English
  3. Having a professional outlook and customer-oriented approach
  4. Experience in a known organization (national/international)
  5. Customer care
  6. Customer behavior/interaction skills
  7. Customer communication skills
  8. Concierge skills
  9. VIP interactions experience
  10. Professional attitude
  11. Perfection to detail
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