Service Sales Engineer( Elevator
3 weeks ago
Dubai, United Arab Emirates | Posted on 08/28/2024
Responsibilities- Proactively identify, respond to and win modernization projects, including identifying bid opportunities, preparing bid responses, negotiating with potential customers, and building and maintaining customer relationships.
- Propose, negotiate, and secure down payments from customers.
- Oversee job details throughout the sales process, including managing contract documents, creating approvals and layouts, and tracking to completion.
- Initiate the sales installation process by working directly with field management on projects and coordinating activities and information related to ordering and installation of the equipment.
- Participate in ongoing project management activities, including site visits and project management meetings.
- Collaborate interdependently with service sales and operations to ensure customer needs are met.
- Provide support to the after-sales manager in answering product queries to meet customer requirements.
- Review and discuss everything with customers regarding quotations and contracts; generate quotations.
- Ensure smooth conversion of free maintenance offers into maintenance contracts.
- Follow up on maintenance contracts and renewals.
- Follow up on lost service contracts with customers.
- Attend meetings with customers.
- Follow up on other brand elevators.
- Prepare quotations for repair and improvement works.
- Handle invoicing, billing, and collection follow-up for maintenance and repair work conducted.
- Support the renovation offering.
· Bachelor's Degree in Engineering
· 4-5 years of experience in the same field in UAE
· Excellent in English Language; Arabic would be an advantage
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