Assistant Lifestyle Manager
3 weeks ago
KeyResponsibilities:
- Act as your members’primary contact and to proactively communicate with them on aday-to-day basis (remotely).
- Ensure that allyour members’ requests are fulfilled in a timely mannerand to the highest levels of personalization and quality across allexisting offerings within the Jumeirah portfolio. This includescoordination on all aspects of a hotel, dining, wellness,entertainment, or outdoor event to include transportation,reservations, personalized touches, and payment.
- Strengthen each relationship and personalizeeach experience by deeply understanding each member’sunique lifestyle, preferences and needs whilst maximizing thelikelihood of their renewal.
- Support thecreation of new experiences for your member by customizing andcombining existing offerings within the Jumeirah portfolio that arerelevant to their preferences.
- Support thecreation and maintenance of a detailed calendar for your memberthat includes your managed experiences.
- Anticipate challenges within an itinerary, andplan redundancies as needed.
- As an IOAssistant Lifestyle Manager, you will at times be required to beon-site at the various locations that our members will be visitingto create a welcoming arrival experience and ensure that thefacility and staff have the context and supplies required todeliver a world-class experience.
- Understandthe financial context to membership decisions. Assess the value ofindividual services / benefits, and to be able to add or removeline items from an invoice.
- Maintain knowledgein hospitality best practices in greeting, payment, and preferencetracking.
AboutYou
The ideal candidate forthis position will have the following experience andqualifications:
- 1 to 3years of experience in any of the following sectors/areas: PersonalAssistant, Customer Service, Guest Relations, Lifestyle and orAccount Management, luxury travel &leisure.
- Strong ability to build aprofessional yet intimate relationship with their members, so to beable to anticipate their members’ needs and deliverhighly personalized experiences
- We believe thesuccessful candidate will have a desire to learn about andunderstand HNW lifestyles, expectations, needs and preferences inDubai and the UAE specifically.
- The successfulcandidate will have shown a winning attitude, interest in workingwith people from diverse backgrounds and a can-do mentality.
- Strong ability to ruthlessly prioritize work,meet deadlines, make decisions and communicate effectively underpressure.
- A successful candidate will bewilling to be in-touch and on-call, accountable and available totheir members at all times.
- Exceptionalcommunication and interpersonal skills and a desire to communicatewith HNW clients.
- Some understanding ofrequirements involved in the lifestyle management of affluent,high-net worth individuals.
- Working knowledgeof Dubai and UAE attractions, restaurants, hotels, wellness,entertainment, and events
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