Epicore Support

4 weeks ago

Dubai, United Arab Emirates Caliberly Full time

Position Title:MidLevel Epicor Support
Location: UAE

Job Description:
We areseeking a knowledgeable and proactive MidLevel Epicor Support tojoin our team. The ideal candidate will have a strong background inproviding support for Epicor ERP systems with a focus ontroubleshooting configuration and user training. As a MidLevelEpicor Support heshe will play a critical role in ensuring thesmooth operation of our environments and assist with ongoingenhancements and optimizations.

Responsibilities:
1. Provide daytoday support for Epicor Kinetic system usersaddressing inquiries issues and enhancement requests in a timelymanner.
2. Perform troubleshooting and root causeanalysis to resolve system errors data discrepancies andperformance issues.
3. Configure and customize Epicormodules to meet business requirements including but not limited to:Manufacturing Financial Management Supply Chain Management
4. Collaborate with crossfunctional teams to identifyopportunities for process improvements and systemoptimizations.
5. Assist with system upgrades patches andmigrations ensuring minimal disruption to businessoperations.
6. Develop and deliver enduser training anddocumentation to promote effective utilization of Epicorfunctionalities.
7. Participate in testing activities forsystem changes enhancements and integrations.
8. Stayabreast of Epicor product updates industry best practices andemerging trends to continuously improve system performance andfunctionality.
9. Maintain accurate documentation ofsystem configurations customizations and supportactivities.
10. Engage in creating support tickets inEpicor support portal as when needed

Requirements:
1. Bachelors degree in Information Technology ComputerScience Business Administration or related field.
2.Minimum of 5 years of experience providing support for Epicor ERPsystems preferably Kinetic Epicor 10 or later versions.
3. Strong understanding of Epicor ERP functionalities modules andconfigurations.
4. Excellent problemsolving skills andability to troubleshoot technical issues independently.
5. Effective communication and interpersonal skills with theability to interact with stakeholders at all levels of theorganization.
6. Experience with BAQs Dashboards creationBPMs system integration tools and techniques.

7.SQL Server DB maintenance develop custom complex queries andreports.

Remote Work :

No

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