Senior Account Manager

5 days ago


United Arab Emirates The Hanging House Full time

At The Hanging House , we don't just create events; we craft seamless, high-impact brand experiences that leave a lasting impression. Our work is a fusion of strategy, creativity, and precision , ensuring that every project delivers excellence.

As our Senior Account Manager , you will play a pivotal role in driving client success and business growth . You will own client relationships, oversee project execution, and lead a team to deliver top-tier experiential events and activations. Your expertise in account management, business development, and strategic planning will be crucial in ensuring that every client interaction translates into a long-term partnership.

Your Mission
  • Build and maintain strong client relationships , ensuring satisfaction and retention.
  • Oversee the successful execution of events & activations , from brief to completion.
  • Lead and mentor junior account managers , ensuring high standards of service.
  • Drive business growth , identifying new opportunities and securing new clients.
  • Optimize processes, budgets, and vendor negotiations to maximize efficiency.
Key Responsibilities Client Relationship Management
  • Build and maintain strong, long-term relationships with key clients, ensuring high levels of engagement and satisfaction.
  • Understand client needs, provide strategic recommendations, and ensure seamless execution of their vision.
  • Act as the primary point of contact, addressing concerns, resolving issues, and delivering exceptional service.
  • Use client insights and feedback to improve customer experience, retention, and overall satisfaction .
Project Management & Execution
  • Oversee the end-to-end execution of events, activations, and brand experiences , ensuring seamless delivery.
  • Translate client briefs into clear and actionable strategic and creative proposals .
  • Coordinate with internal teams, vendors, and external stakeholders to meet project goals.
  • Ensure projects are delivered on time, within budget, and at the highest standard .
  • Troubleshoot challenges in real-time, ensuring smooth event execution.
Team Leadership & Support
  • Mentor and support junior account managers and executives , ensuring their growth and performance.
  • Foster a collaborative, high-performance work culture that thrives on creativity and excellence.
  • Provide guidance on client servicing, project execution, and strategic account management.
Business Development & Growth
  • Identify new business opportunities, upsell services , and expand client accounts.
  • Follow up on leads, pitch creative solutions, and win new clients .
  • Develop strong industry knowledge and market insights to stay ahead of trends.
  • Work closely with leadership to align business growth strategies with company goals.
Financial & Vendor Management
  • Develop and oversee project budgets , ensuring cost efficiency while maintaining quality.
  • Negotiate contracts with vendors and suppliers to maximize profitability and reliability .
  • Track project P&L, ensuring financial performance aligns with company targets .
Internal Coordination & Process Optimization
  • Work cross-functionally with creative, production, and operations teams to ensure alignment.
  • Identify areas for process improvement and implement new tools and workflows .
  • Support leadership in quarterly and annual planning, sales forecasting, and key account metrics tracking .
What We're Looking For
  • 8+ years of experience in account management, client servicing, or business development.
  • Proven expertise in managing large-scale events, activations, and brand campaigns.
  • Strong negotiation, leadership, and problem-solving skills.
  • Ability to build long-term client relationships and identify growth opportunities.
  • A proactive mindset with a passion for driving impactful brand experiences.
Why Join The Hanging House

At The Hanging House , we are more than just an agency; we are a global experiential powerhouse , where creativity meets precision to deliver extraordinary results. If you're ready to take your career to the next level and be part of a team that pushes boundaries , we'd love to hear from you

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