Patient Care Manager

3 weeks ago

Dubai, United Arab Emirates Medvidi Full time

About the Role:

Medvidi is seeking a highlyskilled and experienced Patient Care/Customer Support Manager tooversee the operations and performance of the patient caredepartment. The ideal candidate will have a strong background inhealthcare management and a proven track record of leadingsuccessful patient care teams.

Outstandinglistening skills a genuine interest in fostering teamwork awillingness to provide honest feedback build strong crossfunctionalprocesses and collaborations extreme ownership andresultorientation are keys to thesuccess.

What You llDo:

  • Develop andimplement strategic plans to achieve departmentgoals
  • Manage and supervise a team of healthcareprofessionals to ensure highquality patientcare
  • Monitor and evaluate departmentperformance and make recommendations forimprovement
  • Collaborate with other departmentheads to streamline processes and improve overall patientexperience
  • Ensure compliance with healthcareregulations and standards
  • Conduct regularperformance reviews and provide feedback to teammembers
  • Report daily to COO and Head of MedOpsof any service gaps
  • Responsible for achievingdepartmentgoals.

Requirements :

Requirements:

  • Five(5) years prior experience in direct patient caresetting;
  • Working knowledge of the Healthcareguidelines rules and regulations;
  • Possesses keycompetencies including superior communication skills conflictmanagement organization and time management as well asdecisionmaking;
  • Working knowledge of dataanalysis and performance/operationmetrics;
  • Proactive inactions;
  • Excellent organization and leadershipskills;
  • Seven (7) plus years of provenexperience in Director of Customer Service role orequivalent;
  • BS or BA or equivalent educationand experience;
  • In depth knowledge of diversebusiness functions and principles;
  • Proficientin Excel Word and Outlook;
  • Advanced written andcommunication skills;
  • Seven (7) plus years ofproven experience in a Sales or Sales Support role orequivalent.


Whowe are:

MEDvidi is the US basedonline mental healthcare provider. Our team includes qualified andlicensed mental health professionals specializing in treatingemotional and mental ailments. We provide online ADHD treatment aswell as the best anxiety depression stress OCD and insomniatreatment. Going to the specialist s facility for treatment can bedifficult and timeconsuming for both patients and their loved ones.MEDvidi offers a convenient efficient and costeffective way toreceive treatment in the comfort of your ownhome.

Today our team is made up of more than 150employees located across the world providing support to a widerange of customers in the US. While most of our employees areremote many have the opportunity to work onsite at any of ourglobal officelocations.

Remote Work :

Yes

Employment Type :

Fulltime

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