Service Manager

3 weeks ago


Abu Dhabi, United Arab Emirates Al Masaood Full time
  • Defines performance goals at thestart of the year in discussion with the Assistant General Manager,and ensures that the goals are achieved during theyear.
  • Drives Aftersales area results througheffective planning, resource allocation, work allocation,monitoring, and decision-making to achieve the branch’sKPIs.

CoreResponsibilities

  • Ensuresachievement of branch’s targets and objectives, bothService revenue and Parts sales through workshop and retailcounters, while making certain that Aftersales operations arecompliant with company standards andpolicies.
  • Organizes monitors and evaluatesinternal Aftersales key figures in thebranch.
  • Oversees repair quality and monitorsmanpower performance periodically, finding ways to consistentlymotivate the staff towards dedicated work and high-qualityservice.
  • Assures high levels of workshopproductivity and maximized opportunities, both in Service and Partssales.
  • Recommends a range of Aftersalesservices to be offered by the dealership, oriented towards theappropriate target groups, with consideration for the competitiveenvironment. Implementation within the Department is subject toManagement’s approval.
  • Sets monthlytargets for Service Advisors on the number of ROIs, Net Sales, SoldHours, Value Added Services, and PartsSales.
  • Provide inputs for the Aftersalesmarketing plan and recommend itsimplementation.
  • Analyses the CS results,conducts review meetings and provides an action plan to addressareas of concern. Submits weekly and monthly reports to the AreaService Manager as required.
  • Implements ServiceProcesses and Procedures, and initiates changes if deemednecessary, for continuous improvement.
  • Ensuresthat frontline discipline is maintained at all times (e.g. uniform,conduct, and professionalism)
  • Ensures properfunctioning of Service reception and that all infrastructures arein line with the Retail VisualIdentity

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