Concierge

3 weeks ago


Dubai, United Arab Emirates the first group dubai Full time
  • Development of strategies fordirect office tour
  • Maximizing concierge revenuethrough excursions and tours directsales
  • Monthly production report on revenuegenerated via Concierge team
  • Guiding Conciergeteam on proper procedures + guesthandling
  • Putting procedures and processes inplace for VIP check in, tour generation and excursion selling +booking to in house guests
  • Managing logisticsof the tours booked for guests
  • Providing TFGowners/investors in house with dedicated preferential treatment andensuring they are properly recognized
  • Ensuringthat Concierge team has extensive knowledge about TFG, investmentopportunities, hotels and Food & Beverage venues and offers(such as weekly special themed nights , menus , cuisine we offer atdifferent restaurants etc)
  • Ensuring Conciergeteam is well informed and well ready to answer any questions aboutUAE (Dubai in particular), and has in-depth knowledge of Dubaimust-see attractions and tours
  • Signing upclients for upcoming TFG Hotels loyaltyprogram
  • Being able to stand in and replace (ifand when needed) TFG Concierge reps, encompassing all their dailyduties

Desired Skill &Expertise:

  • Hospitality or Tourismexperience for a minimum of 2 years
  • Preferablywith front of the office or guest facing activitiesexperience
  • Knowledge of Dubai basic tours andattractions is a must

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