Medical Director

4 weeks ago

Dubai, United Arab Emirates Somerset NHS Foundation Trust Full time

Purpose
This is an entry levelposition responsible for processing all release of information(ROI) specifically medical record requests in a timely andefficient manner ensuring accuracy and providing customers with thehighest quality product and customer service. Associate must at alltimes safeguard and protect the patient s right to privacy byensuring that only authorized individuals have access to thepatient s medical information and that all releases of informationare in compliance with the request, authorization, company policyand HIPAA regulations.

Duties andresponsibilities

  • Receives incomingrequests for information and responds to requests by opening mail,assisting walk-ins and telephone inquiries, and retrievingfacsimile inquiries in a timely manner.
  • Datestamps all requests and highlights pertinent data to facilitateprocessing.
  • Validates requests andauthorizations for release of medical information according toestablished procedures and HIPAA guidelines.
  • Completes release of information requestsincluding retrieving patient s medical charts and returning charts,copying/scanning medical records accurately and correctly,according to requests, established procedures, and establishedstandards of quality and productivity; and electronically transmitsmedical record to processing operations.
  • Performs quality checks on all work to assureaccuracy of the release, confidentiality, and proper invoicing.
  • Maintains equipment in excellent operatingcondition (inside and out) and troubleshoot equipment issues withassistance from the Help Deskdepartment.
  • Provides excellent customer serviceby being attentive, respectful and professional at all times;insures understanding of customer request and follows-through aspromised; being proactive in identifying and addressing memberconcerns, or problems.
  • Demonstrates helpfuland effective telephone etiquette and customer service skills byproviding appropriate information to callers.
  • Maintains a neat, clean, and professionalpersonal appearance and observes the dress code established by theCompany or the member facility.
  • Maintains aclean and orderly work area, insures that records and files areproperly stored before leaving area, and insures adequate suppliesto meet customer requests.
  • Maintains workingknowledge of the current state laws regarding fee structure, andHIPAA regulations as well as facility policies and procedures inregards to release of information.
  • Ability tomaintain regular attendance and punctuality as scheduled. NotifiesManager, Operations and/or Supervisor if unable to adhere to dailyschedule.
  • Adheres to all Company time andattendance policies or applicable law covering meal breaks and restperiods. Records all accurate work hours in the Company sdesignated time keeping system daily and adheres to the Company sovertime policy and procedures for requesting time off or change inschedule.
  • Works within scope of position anddirection; willingly accepts assignments and is available to takeon additional member facilities and assist with ROI backlogs.
  • Performs responsibilities in accordance withthe Company s and member facilities policies and procedures andstate and federal labor regulations and works to minimizeconfidentiality breaches.
  • Maintainsconfidentiality, information security and ethical behavior whenhandling all Company and medical records information duringtransport, storage and disposal. Will not remove medical recordsinformation from member site unless written authorization isprovided by the facility s HIM Director, Company Manager and/orSupervisor and Vice President of Operations.
  • Attends and participates in requirededucational training sessions and staff meetings as scheduled andassigned.
  • Ability to adapt to change andrespond to difficult and challenging situations in a professionalmanner.
  • Accepts new assignments willingly tomeet business needs.
  • Communicates with Manageron an on-going basis, providing information and data as requestedincluding member s changing needs and requests.
  • Promptly reports to Manager any customerservice concerns and/or any potential HIPAA violations whetheractual or perceived.
  • Informs Manager of siteor work difficulties, special project requests from facility, andfluctuating volume in daily workload.
  • Abilityto accurately and efficiently utilize a computer for data input,retrieval of data and all other tasks associated with release ofinformation services and time reporting.
  • Ability to work with minimum supervision,organize workload and prioritize work tasks to meet productiongoals.
  • Ability to recognize emergencysituations within context of job duties and communicate potentialissues to Supervisor and/or Manager,Operations.
  • Maintains knowledge of safetyprocedures to ensuring a safe work environment and reports safetyconcerns to Supervisor and/or Manager, Operations
  • Maintains a current and valid driver s licenseand insures personal automobile insurance is in force and will bemaintained, in at least the amounts required by state law, on anyautomobile or transportation that is use in connection with Companyduties.
  • Checks the Company s and otherassigned email and communication systems such as REP Online andmember assigned email on a daily basis. Utilizes assigned toolswithin established guidelines. Performs other tasks as assignedincluding but not limited to working at facilities within 50 milesof principal site as business needs arise.
  • Adheres to the Company s Code of Conduct andbusiness standards.

Qualifications

  • A High School Diploma or GED is required.
  • Must be able to communicate effectively in theEnglish language.
  • Administrative experience inan office setting; previous release of information, medicalrecords, or other related experience in a healthcare environment ispreferred.
  • Proven customer service experienceand/or training.
  • Ability to effectively usecomputer software and technology as required by the member facilityincluding Microsoft Word and Excel
  • Ability tounderstand and become knowledgeable of Release of Informationstandards, policies & procedures and HIPAA regulations and tocomplete work in compliance of these and other standards.
  • Ability to read and comprehend simple,healthcare terminology
  • Effective verbal andwritten communication skills.
  • Effectiveorganizational skills a must
  • Ability to usefax, copier, microfilm machine, and multiline phone system andother required work tools

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