Operations Associate

5 days ago


United Arab Emirates Miral Experiences Full time
Job Description

Job Scope:
  • Welcome the guests in a warm and friendly manner.
  • Ensure all rides and attractions rules and regulations are enforced at all times.
  • Ensure all rides and attractions start up and closedown procedures are completed correctly.
  • Organize and regulate queuing systems for all rides and attractions.
  • Ensure height measuring is conducted accurately and efficiently.
  • Ensure ride platforms are organized for operation.
  • Explain, distribute and fit ride safety clothing to guests that require it.
  • Ensure that guests load and unload from rides and attractions safely and efficiently.
  • Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
  • Check safety equipment (fire extinguishers, emergency exits and emergency routes).
  • Communicate clearly with guests, colleagues and management at all times.
  • Be able to use the ride stop and emergency stop functions effectively and confidently.
  • Deliver fun and memorable experiences to the guests.
  • Open and close the rides and attractions to guests.
  • Follow all Health and Safety policies and procedures.
  • Record all details of the daily operation of a ride or attraction (e.g. downtimes, throughputs and colleague breaks).
  • Ensure that the daily ride documentation is kept up to date, tidy and accurate.
  • Handle and lead ride downtimes and emergency situations as and when required.
  • Ensure a clean and safe environment.
  • This position requires a large amount of time spent standing and talking in position.
  • Ability to stay focused at all times during long shifts and quiet/busy periods in the park.
  • Any other tasks that may be required from time to time to meet the needs of the business.
Essentials:
  • Good customer service skills
  • Good communication skills
  • Ability to work within a team and independently
  • Outgoing and enthusiastic personality with a passion for guest interaction and communication
  • Speak and understand the English language
  • Ability to work under pressure and during long shifts
  • Integrity: being honest and ethical
Desirables:
  • Higher secondary or equivalent
  • 1 year rides and attractions experience in another theme park
  • Speak and understand the Arabic language
  • Creativity and alternative thinking to develop new ideas for and answers to work-related problems
  • For Operator position training:
  • Ability to manage small teams
  • Ability to concentrate uninterrupted for long periods of time
  • Ability to operate machinery safely and efficiently
  • Ability to multi-task
  • Ability to oversee the safety of all colleagues and guests at a particular ride or attraction
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