Associate Engineer, IT Operations
3 weeks ago
Job Description
About the Job:
- Visa and Mastercard settlement clearing application ownership and provide L1 support
- Way4 SOD process monitoring and Client SLA Reporting
- Incident management as per NIs policies & Change control life cycle
- Keeping stakeholders updated through various channels
- Follow organization policies and procedures
- Handling Financial file processing related failures and ensure processing of incoming outgoing interchange within agreed SLA
- Excellent Analytical, troubleshooting & co-ordination skills
- Excellent capability to learn & adapt to changes.
- Provide support to projects team for change monitoring.
- Knowledge of Card and payment technology
- Hands on knowledge on automation tools like Control-M, CMS systems, ticketing tools
- Query handling from various internal / externals teams, clients, schemes etc. like Customer Support teams, Merchant Support, Solution Design, PMs, Business teams, Internal Operations teams, external service providers like Visa, Mastercard etc.
- Understanding of financial files and its business impact
- Keep the Production and DR systems in sync using replication tools.
- Understands Service/Disaster recovery process
- Documentation of L1 tasks
- Report all production issues and highlight risks to management
- Able to manage and handle the team in absence of the Team Leader in day to day activities and coordinate with the team.
Responsibilities
Skills and Competencies:
- 4+ years of IT experience
- Strong Knowledge of Payment industry
- UNIX/Windows/SQL/Oracle working knowledge
- AWZ, OCI, Azure knowledge
- Monitoring tools operational knowledge
- Familiarity of supporting applications
- ITIL process familiarity
- Automation skills using any automation tools/scripts
Working Conditions
- Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
- Fast-paced and dynamic work environment
- Self-motivation and able to take responsibility
- Able to demonstrate initiative and a proactive approach to daily tasks
- Good communication skill sets
- Capable of handling stressful situations
- Team Player
- Handling of High-pressure environment
- Willingness to work on shifts/weekends/public holidays
Qualifications
- Education: Bachelors Degree (preferable in IT)
- Experience: Minimum of 4 years of experience in IT Payment Industry, with at least 2 years in an Operations role.
- Strong understanding of IT, Automation and payments and cards industry and processes.
- Experience with ControlM, CMS systems, OCI, Azure
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