Receptionist - CS - NMC Healthcare
4 weeks ago
The role of the Receptionist is toattend patients and their relatives at CosmeSurge unit to satisfytheir nonmedical needs. Handle enquiries payments and provide ahigh level of support and information to patients/guests atCosmeSurgeunit
- Togreet visitors and patients determine their needs and guide themaccordingly.
- To answer queries and to provideinformation directly to the person or on the telephone.
- To carry out relevant tasks &assignments as required and requested by immediatesupervisor/management.
- Maintain a cordialliaison with Doctors Nurses & other staff in order tocreate a harmonious and pleasant work atmosphere in thehospital/clinic.
- Book appointments and followup appointments according to the patient request.
- Quote for products and services
- Attending Customer as they arrive at the cashcounter.
- Provide customers with information ontotals and ask if they would like to pay by card or cash.
- Billing patients as per CosmeSurge price listand policies and ensuring all the services rendered to the patientsare billed.
- Ensuring the patient is billed asper the insurance card (copayment/uncovered services collected frompatient)
- Process credit card and cash paymentsand provide customers with receipt and change.
- Handle the cash and credit card transactionsand make sure that the transactions are accurate. Responsible forall Cash related transaction handled by him / her.
- Responsible for handling cash and credit cardpayments effectively and efficiently.
- Ensureproper cleanness of the reception with an adequatesupplies/stationary item.
- Ensure appointmentschedules are adhered to with minimal or no waiting times.
- Call patients as soon as the information isgiven that doctor will be late or has an emergency case andappointment to be rescheduled accordingly.
- Frequent inspection for the managing andcleanliness of the lobby reception concierge and hospital/clinicentrance.
- Handle patient complaint in a timelymanner takes notes and seeks superiors assistance if the complaintcannot be solved within the department.
- Toreport on time to the shift and be flexible to move to another areaif needed. Shall be flexible to change duty timing based onorganization need.
- Update the shift checklistand make sure that all the tasks are completed.
- Follow up on all the pending cancellations ofregistrations.
- Be updated about the acceptedinsurance cards in the hospital/clinic.
- Adhereto the clinic/hospitals vision mission and core values.
- Adhere to the clinic/hospitals telephonestandards.
- Perform duties such asstraightening magazines to maintain lobby or reception area.
- Knowledge principles and processes forproviding customer and personal services. This includes customerneeds assessment meeting quality standards for services andevaluation of customer satisfaction
- Exercisegood judgment and maintain confidentiality in maintaining criticaland sensitive information records and reports.
- Effectively and consistently communicates toadministrative personnel and encourage interactive departmentalmeetings and discussions.
- Communicates themission ethics and goals as well as the focus statement of thedepartment.
- Professional attitude and aptitudetowards communication keeping in mind that in every communicationto internal or external customers the company is represented.
- Guide and mentor junior and new staff.
- Encourage multidisciplinary teamwork.
- Implement CosmeSurge policies &procedures.
- Apply oneself to the jobcontinually upgrade oneself and embrace the CosmeSurge core values.
- Care for their own and their colleagues healthsafety and wellbeing and awareness and contribution to theenvironment
- Act as translator if needed.
- Performs any other job assigned by thereportingSupervisor/Manager
- Anybachelors degree preferred
- Minimum 12 year ina similar organization
- Excellent CustomerService skill
- Excellent communication skillsboth written and verbal
- Ability to workeffectively in a team and to relate positively to other peoplecontributing to the smooth operation of the team
- Adequate knowledge of computer applications(i.e. work excel etc.)
- Deal with complaints inprofessional manner
- Excellent interpersonalskills
- Highly analytic skills
- Maintain good appearance and proper demeanorat work.
- Safety conscious motivated able tomanage pressure takes initiative.
- Displaysintegrity and honesty
- Is service oriented andcustomer focused
- Fluent in English &Arabic (preferable)
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