Security Supervisor
2 weeks ago
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Key Responsibilities
Supervision and Team Management
- Oversee the daily operations of the security team, ensuring all staff follow resort policies and procedures.
- Train, mentor, and evaluate security personnel to maintain high standards of service and safety.
- Prepare duty rosters and assign tasks to security team members.
Safety and Security
- Conduct regular patrols and inspections of the property to identify and address security risks.
- Respond promptly to emergencies, including medical incidents, thefts, and disturbances, ensuring proper incident management and documentation.
- Monitor and manage access control systems, CCTV surveillance, and alarm systems.
Guest and Staff Support
- Provide assistance to guests and staff in security-related matters, ensuring a safe and welcoming environment.
- Address guest complaints or concerns related to safety professionally and promptly.
Incident Reporting and Compliance
- Document all incidents and maintain accurate reports for management review.
- Ensure compliance with local laws, health, safety, and security regulations.
- Collaborate with law enforcement and emergency services when required.
Preventive Measures
- Implement and enforce security protocols to prevent theft, vandalism, and other threats.
- Conduct safety drills and training sessions for staff, including fire evacuation and emergency response.
Crisis Management
- Act as the first point of contact during emergencies and coordinate with relevant departments to ensure a swift and effective response.
- Develop and update contingency plans for various scenarios, including natural disasters and security breaches.
Qualifications
- Proven experience in security or law enforcement, with at least 2-3 years in a supervisory role.
- Knowledge of security systems, CCTV monitoring, and emergency response procedures.
- Strong leadership, communication, and problem-solving skills.
- Ability to remain calm under pressure and handle confidential information.
- Familiarity with hotel or resort operations is a plus.
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