![Webhelp](https://media.trabajo.org/img/noimg.jpg)
Trainer On-site Iai
2 months ago
What you will do in thisrole
As a Trainer on our team, youwill:
- Conduct evaluations and coachingsessions weekly, focusing on communicationmisses
- Monitor and track agent performance inKPIs linked to and driven by communication skills on a weekly andmonthly basis to measure improvement and identify further coachingneeds
- Conduct training needs analysis andprepare monthly refresher training on critical communicationpieces
- Design and develop training materialsand curricula
- Do other related duties assignedas needed
- Do minimum 1 refresher training permonth on critical communicationpieces
Yourqualifications
Concentrix +Webhelp is a great match if you:
- Areproficient or bilingual in English
- Have atleast 1 year experience in a similar position (BPOpreferred)
- Are open-minded and eager to learnnew things
Itwill be a plus if you have:
- BPO experience inFintech
If youfeel you don’t check every box, we encourage you to applyanyway. We'll do our best to match you with the right job,whether it’s this or another role.
What’s in it foryou
In this role, we offerbenefits that help you support your uniquelifestyle:
- Full-time indefinitecontract
- Performancebonus
- The option to choose from a board rangeof flexible benefits through MY BenefitPlatform
- MedicalSubscription
- Bring-a-friend (referral) bonusopportunities
- Full paid training on the companyand the project you'll be workingon
- Career development programs, specializedcourses, and language classes
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