HR Manager

2 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Full time

HR Manager - Transport
Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East, we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by 'Bringing National Visions to Life'.

Your Opportunity

We are looking for a Human Resources Manager who will work with our HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demands of the Serco business. The HR Manager will interact with the Central HR and HR Shared Services and will be a focal point of contact for the Contract Manager and the Transport support team, supporting the management of any third-party partners involved in the delivery of the contract.

The ideal candidate should have experience in developing and implementing performance management programmes and advising line managers on general HR and employee relations issues. An individual with strong communication and interpersonal skills, along with a high level of presentation and facilitation skills, is preferred.

This role is based in Abu Dhabi and will primarily support our Transport and Airport sectors.

Key Accountabilities

  1. Works with both the HR Business Partner and HR Shared Services Management to agree and implement strategies that support business objectives.
  2. Liaises with people managers regarding the people issues related to procedures and policies and ensures that people managers work within the defined policy & procedures using the HR Service Now and HR Case Management team.
  3. Provides coaching and mentoring to line managers on employee relations, talent reviews, performance management, succession planning, internal policies and procedures, pay review, talent management, absence management, and people transition management.
  4. Responsible for ensuring the quality of induction within their business units and ensuring the contract-specific induction for people managers and employees is completed.
  5. Plan, design, deliver, and implement a successful training and development programme as required by the contract and sector across different geographies.
  6. When required, work closely with external training providers to establish training content and modules to be rolled out to internal and external members of staff.
  7. Support the development of training interventions from both internal and external sources to uplift the standards of the company's expertise and competency levels.
  8. Ensure the ongoing competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability.
  9. Collaborates with senior management to develop and disseminate appropriate Nationalization policies and procedures and advises internal stakeholders on the relevant policies and procedures of the programme.
  10. Provide professional expertise and support in the design, development, and implementation of the talent review process that is required to achieve business goals and results in the creation of an internal bench of top talent.
  11. Collect, analyze, and maintain data gathered to inform targeted leadership development (e.g., succession planning, exit interview analysis, recruitment, leavers management, and attrition analysis).
  12. Lead and manage HR projects collaborating with different stakeholders as required by the business and function.
  13. Lead mobilizations and demobilization of contracts within the sector.

Specific Requirements

  1. Completed university degree in a related field from a reputable university.
  2. 5-7 years of experience across varied HR areas, ideally worked as an HR generalist and demonstrated expertise with performance management; minimum 3 years in a managerial role.
  3. Experience working in a multi-cultural environment, ideally in a large international company.
  4. Middle East and Airport experience preferred.
  5. Broad knowledge of UAE and KSA labour laws and legislations is highly required.
  6. Specific HR-focused qualification e.g., CIPD part-qualified or equivalent.
  7. Strong knowledge in job evaluation, pay scale and structures, compensation and benefits, and organizational design.
  8. Solid knowledge of employee relations, grievance, disciplinary, and 'speak up' processes.
  9. Proficient in Microsoft applications (Excel, Word, PowerPoint, Visio, MS Forms).
  10. Preferably with Lean Six Sigma Certification (Yellow Belt/Green Belt/Black Belt Certified).
  11. Project Management Skills (Prince 2 or PMP certified is desirable).
  12. SAP, Success Factors, and Data Management Systems – Power App, Power BI.
  13. Ability to communicate in the Arabic language (speaking, reading, and writing).

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

  1. Competitive monthly pay and allowances that are commensurate with the role and industry standards.
  2. Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing.
  3. We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards.
  4. We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones.
  5. We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture.
  6. We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
  7. As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provide our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is dedicated to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.

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