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Airport Representative
4 months ago
- Co-ordinate with Concierge andGuest Relations to prepare a daily guest arrival list by flightdetails
- Co-ordinate with the Chief Conciergefor the number of cars needed for expectedarrivals
- Greet guests with arrival anddeparture details at the airport’s arrivalhall
- Arrange transportation or room reservationfor any walk out guest
- Ensure that the hotelcars meet cleanliness standards
- Ensure thatbottles of water and cold towels (LQE) are offered to guests by thedriver
- Handle guest baggage for arrival anddeparture at the airport
- Bid farewell to guestsat airport and assist with airline check-inprocedures
- Advise Concierge and Guest Relationson group and VIP movements
- Advise flightinformation to Concierge and GuestRelations
- Handle guest baggage lost intransit
- Handle flight reconfirmation uponrequest
- Perform any other reasonable duties arerequired by the department head from time totime
- Handle any complaints and report to ChiefConcierge of any concerns for further service recoveryactions