Senior IT Application Support Engineer

3 weeks ago

Dubai, Dubai, United Arab Emirates Exinity Group Full time

In the fast-growing economies of the world, there's a new generation of ambitious younger people eager to gain financial independence. And they're turning to the world's financial markets to achieve it. Exinity's mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience.

For over 20 years, Exinity has provided leveraged trading to some two million customers through our global brands Alpari and FXTM. Now, we are adding further brands to our portfolio – with a further three planned for rollout by the end of 2022.

Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we're always looking for talented individuals to join us. 'Freedom to Succeed' is not just a promise we make to our clients and partners, but to our people too. We'll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.

Job Description

Roles and Responsibilities:

  • Provide level 2 support of our trading and non-trading systems.
  • Provide out of office hours support where applicable and work in a shift Rota.
  • Act as a liaison between users/traders, external customer support, and other technology groups (Product Development, Development and Engineering).
  • Work with various technology teams to lead problem resolution.
  • Document outages along with taking active role in Incident Management.
  • Monitor, measure, analyze and report parameters constituting the technology of Exinity production trading and non-trading environments.
  • Add to the monitoring infrastructure to allow more proactive detection of problems and issues.
  • Monitor our trading systems, non-trading applications as well as the underlying infrastructure (i.e. OS, Server and Network).
  • Identify risks and provide guidance around timing of changes and releases.
  • Develop and maintain technical support documentation.
  • Investigation of user queries via log file and process interaction, e.g. order issues, flow breaks, booking issues and Pricing.
  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal or external resources.
  • Work closely with Dev Ops, QA, Development, Infrastructure, and business teams for software and scripts rollouts using best practices from IT Service Management/ITIL.
  • Perform post-release testing after application upgrades and/or releases.
  • Interact with offshore teams and communicate issues effectively and with clarity.
  • Problem solving and diagnosis of incidents reported by L1 Team and determination of priority and scope of the issue and appropriate escalation.
  • Create/enhance tools to make operational workflows more automated and less error-prone.
  • Identify risks and provide guidance around timing of changes and releases.
Qualifications
  • Ideally Graduate Level (Not a must though).
  • Must have a minimum of 5 years' experience in an application support role L2.
  • Proficiency in either PowerShell/Python or have used them previously to automate tasks.
  • Good knowledge of SQL and Databases.
  • Must be a team player and able to work under pressure.
  • Excellent troubleshooting/problem-solving skills across a wide variety of technologies and disciplines.
  • Previous experience in supporting multi-tiered applications.
  • Must have exposure to distributed systems.
  • Fluent English (written and spoken).
  • Passion for technology, willingness to learn and self-improve.
  • Ability to prioritize and work independently and places high value on improving processes and procedures.
  • Exposure to programming languages such as C# or GO is a plus.
  • Experience within the financial sector ideally in a trading environment.
  • Be part of On Call support Rota including weekends.
  • Good understanding of infrastructure processes and concepts such as TCP/IP stack, diagnosing connectivity issues, and load balancing.
  • Experience working with open-source tools such as Elastic Search, Grafana, Time Series Databases or similar.
  • Excellent analytical and problem-solving skills.
  • Exceptional attention to detail.
  • Experience in MT4/MT5 administration/support will be considered an advantage.
  • Knowledge of Linux command shell navigation.
  • Experience working on a trading floor.
  • Experience with FIX/Exchange protocols is a plus.
  • Experience working in an Agile Scrum environment.
  • Connectivity and order routing in an equity trading environment.
  • Experience and exposure to version control systems such as GitLab or GitHub.
  • Exposure to Jira and Confluence.
  • Understanding of messaging systems e.g. Messaging Queues.
  • Understanding of Site Reliability Engineering and DevOps concepts and practices.
Additional Information
  • Discretionary performance-related bonus.
  • Paid sick leave days for self and for taking care of your dependents.
  • Interest-free loans.
  • A focus on your wellbeing, including talks and access to self-development tools.
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