Specialist, Account Management

4 weeks ago

Dubai, Dubai, United Arab Emirates Checkout Full time

Checkout.com is actively looking for a strategic-thinking, resourceful and highly driven Account Manager to nurture and maintain long-term relationships with our Enterprise merchants. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.

What you ll be doing:
  • Crafting merchant specific account development plans focusing on revenue generation
  • Building high touch, consultative and positive relationships with our merchants through regular and open communications
  • Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
  • Analysing merchant s performance and providing recommendations to improve the payment flow/revenue
  • Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels
  • Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants needs
  • Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience
Desired Candidate Profile Qualifications
  • Good knowledge of today s major e-commerce and payments technologies, players and future trends
  • 2+ years of experience working in a PSP, Acquirer or similar
  • Experience in a B2B Enterprise Account Management and/or Relationship Management role in the FinTech and/or Payments industry
  • A strategic problem solver with excellent project management skills
  • Customer driven and able to establish robust relationships with assigned customer base
  • Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities
  • Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organisation
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