Customer Care Executive

4 weeks ago


Dubai, United Arab Emirates Sharaf DG Full time

Job Summary & Purpose:Provide administrative support to customer care teams, ensuring seamless issue (carry-in related) resolution and accurate documentation.Coordinate service delivery, manage customer inquiries, and resolve issues to ensure customer satisfaction within the agreed TAT.Escalate unresolved issues to designated teams and collaborate with internal teams to resolve complex issues.Key Performance Areas (KPAs) & Principal Accountabilities:Vendor intimationEnsure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service centerComplaints are to be attended to and closed to the satisfaction of the customerExecute Purchase Returns of products lying at the service center/supplier if not returned in 15 business days.ISO Compliance - as per Audit rating (SOP Compliance Store)Requirements:Experience (Yrs. & Field): 2-3 yearsEducational Qualification: Diploma/GraduateProfessional Certifications: Diploma in Hospitality - preferableSkills & Abilities: Communication Skills, Customer Servicing skills, Listening skills, Problem solving skillsCompany Industry: RetailDepartment / Functional Area: Helpdesk, Customer Service, TelecallingKeywords: Customer Care Executive (HO)#J-18808-Ljbffr



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